Md Jahed Iqbal Mamun
Amadora,11
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Assistant Chef
Friheden Kbh
05.2023 - 11.2023
- Assisted head chef in cooking dishes according to ingredients.
- Chopped ingredients and garnishes.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Cleaned and oiled kitchen equipment to maintain optimized function.
- Verified food temperatures and quality ahead of service to maintain standards.
Sales Associate (part Time)
Lidl
06.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Pizza Maker
Domino's Pizza
02.2023 - 05.2023
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
Front Desk Receptionist
Domino's Pizza
01.2023 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
Kitchen Assistant
KONA SLURP AND RAMEN
09.2022 - 12.2022
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
Store Manager
Sailors Clothing Brand
07.2018 - 04.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
Education
BBA - International Business Management
Niels Brock Copenhagen Business College
Copenhagen,Denmark04.2025
High School Diploma -
Bishwanath Government College
Sylhet,Bangladesh04.2018
Skills
- Customer service
- Adaptability
- Consultative Sales
- Data Entry
- Paperwork Processing
- Account Updating
- Retail Materials Management
Languages
Bangla
Native language
English
Advanced
C1
Hindi
Proficient
C2
Urdu
Proficient
C2
Portuguese
Intermediate
B1
Bengali
Proficient
C2
Timeline
Sales Associate (part Time)
Lidl
06.2023 - 09.2023
Assistant Chef
Friheden Kbh
05.2023 - 11.2023
Pizza Maker
Domino's Pizza
02.2023 - 05.2023
Front Desk Receptionist
Domino's Pizza
01.2023 - 05.2023
Kitchen Assistant
KONA SLURP AND RAMEN
09.2022 - 12.2022
Store Manager
Sailors Clothing Brand
07.2018 - 04.2022
BBA - International Business Management
Niels Brock Copenhagen Business College
High School Diploma -
Bishwanath Government College
Similar Profiles
Elisha BanksElisha Banks
Journeyman Electrician at KBH ThompsonJourneyman Electrician at KBH Thompson
Jonathon WyersJonathon Wyers
Millwright at HCMS KBH ThompsonMillwright at HCMS KBH Thompson
Cadarrius MarbleyCadarrius Marbley
Structural Welder at KBH CorporationStructural Welder at KBH Corporation