Md Masud Parvez
Lisbon,Lisboa
Summary
A team player with great interpersonal understanding and excellent communication skills. Have strong ability to multi task and thriving in fast-paced, high-pressure environments. Passionate to lead, organise and monitor teams in order to produce the best possible outcome.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales manager
PAVÃO DOURO LDA
Lisbon, Lisboa
05.2022 - Current
Analyzing sales data and reports, identifying sales goals and managing customer relationships.
Shift manager
Domino's Pizza
Middlesbrough , United Kingdom
12.2021 - 04.2022
Assigning tasks to the staffs, balancing cash register and monitoring and supervising overall growth of the staffs and the company.
Customer care assistant (Call Centre)
Xtreme Solution
Chittagong, Bangladesh
01.2020 - 10.2021
Answering client questions by phone, email and webchat, handling complaints and passing them to supervisor and adding customer's information into the database.
Education
Bachelor of Science - Computer Science
Teesside University
Middlesbrough 12.2021
A-Levels -
Chittagong College
Chittagong07.2017
Skills
Customer service proficiency
Multi tasking ability
Team working ability
Leadership
Languages
Bengali
Native
English
Proficient
C2
Portuguese
Upper intermediate
B2
Spanish
Elementary
A2
Certification
Saylor Academy : Upper-Intermediate English as a Second Language
British Council : IELTS ; Result : 7.0/9.0
Timeline
Sales manager
PAVÃO DOURO LDA
05.2022 - Current
Shift manager
Domino's Pizza
12.2021 - 04.2022
Customer care assistant (Call Centre)
Xtreme Solution
01.2020 - 10.2021
Bachelor of Science - Computer Science
Teesside University
A-Levels -
Chittagong College
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