MD RAMZAN MORAL
Lisbon
Summary
Highly motivated and results-oriented professional with over 15 years of experience in the travel and hospitality industry. Possesses a strong track record of success in sales, ticketing, reservations, and customer service. Proven ability to work effectively in a fast-paced environment and build strong relationships with clients. Seeking a dynamic position in the communication field that leverages experience and skills to contribute to organizational growth.
Overview
18
18
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Copeiro
Bacorinho
11.2025 - 04.2026
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Housekeeper
Pestana Carlton Hotel
06.2023 - 10.2023
- Ensured cleanliness and maintenance of guest rooms and public spaces in a luxury environment.
Manager (Ticketing & Reservation Officer)
Sky Zone Travels & Money Transfer
03.2021 - 03.2023
- Managed all ticketing and reservation operations for the travel agency
- Provided exceptional customer service, ensuring satisfaction and resolving any issues
- Achieved and exceeded monthly sales targets
- Maintained accurate and up-to-date travel documents
- Built strong relationships with clients and airline representatives
Shop Manager
Perola da India
07.2019 - 06.2020
- Provided excellent customer service to tourists, promoting and selling travel-related merchandise
- Achieved sales targets and contributed to increased revenue
- Maintained a positive and welcoming environment for customers
Manager (Sales & Staff Management)
Dhaka Kebab
06.2018 - 09.2018
Sr. Sales Executive (Ticketing & Reservation Officer)
Shihab Air Travels
01.2015 - 06.2018
- Managed all ticketing and reservation operations for the travel agency
- Provided exceptional customer service, ensuring satisfaction and resolving any issues
- Achieved and exceeded monthly sales targets
- Maintained accurate and up-to-date travel documents
- Built strong relationships with clients and airline representatives
Sr. Sales Executive (Ticketing & Reservation Officer)
Dynasty Travels Ltd
07.2009 - 12.2014
- Managed all ticketing and reservation operations for the travel agency
- Provided exceptional customer service, ensuring satisfaction and resolving any issues
- Achieved and exceeded monthly sales targets
- Maintained accurate and up-to-date travel documents
- Built strong relationships with clients and airline representatives
Sales Executive
Fairyland Travels
02.2008 - 04.2009
- Managed all ticketing and reservation operations for the travel agency
- Provided exceptional customer service, ensuring satisfaction and resolving any issues
- Achieved and exceeded monthly sales targets
- Maintained accurate and up-to-date travel documents
- Built strong relationships with clients and airline representatives
Education
Bachelor of Arts - Social Science
Notre Dame College
Dhaka, Bangladesh12-2003
Skills
Communication
Customer Service
Sales
Ticketing & Reservations
Proficient in GDS systems (Galileo, Amadeus, Sabre)
Teamwork
Chemical cleaning
Anti-Allergenic cleaning knowledge
Exceptional communication
Handling of delicate items
English language fluency
Certification
Galileo Basic & BSP Training Course
Timeline
Copeiro
Bacorinho
11.2025 - 04.2026
Housekeeper
Pestana Carlton Hotel
06.2023 - 10.2023
Manager (Ticketing & Reservation Officer)
Sky Zone Travels & Money Transfer
03.2021 - 03.2023
Shop Manager
Perola da India
07.2019 - 06.2020
Manager (Sales & Staff Management)
Dhaka Kebab
06.2018 - 09.2018
Sr. Sales Executive (Ticketing & Reservation Officer)
Shihab Air Travels
01.2015 - 06.2018
Sr. Sales Executive (Ticketing & Reservation Officer)
Dynasty Travels Ltd
07.2009 - 12.2014
Sales Executive
Fairyland Travels
02.2008 - 04.2009
Bachelor of Arts - Social Science
Notre Dame College
Personal Information
- Date of birth: 1982-12-31
- Gender: Male
- Nationality: Bangladeshi