Medine GOK

• Ensure the generic control plans are deployed at local level consistently with the local risk assessment, when applicable and performed by the adequate teams.

• Ensure that controls results are reviewed and analyzed by operational teams and that remediation action plan are defined if and when needed

• Provide feedback on operational risks and controls to local 1st LoD committees if any

• Escalate to the Management any issue identified via control framework

• Maintained and prioritized to-do-list and followed up to complete tasks on-time.
• Collaborated with other departments to establish smooth implementation of operational processes and procedures
• Awareness and training, ensure an appropriate training on operational risks and permanent control framework is provided to employees notably new joiners
• Contribute to local committees

• Collaborated with company leaders to support consistency and best practices. To carry out and manage the activities of the Internal Control and Strategic Planning Department,
• Announcing and following Global Strategic Plans to executives and within the company.
• To monitor the effectiveness of the Risk management and to report it periodically to the global center, to make risk assessments and to create critical risk maps in cooperation with the Global Risk Management team.
• Developing and reporting detailed explanation for differences between monthly, quarterly plan and actual for assigned strategic functional areas.
• Assisted with internal financial planning, analysis and budgeting.
• Coordinating the ISO 9001:2015 quality management system process in line with company policies and objectives.
• Carrying out internal audits,
• Planning and managing Management Review Meetings.
• Monitored processes and procedures, making sure company met compliance regulations.
• Collaborated with company leaders to support consistency and best practices.

• Current and potential customer visits, To promote and sell insurance products or services,
• Analyzed quality and performance data to support operational decision-making.
• Monitored product standards and quality-control programs.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Created and collaborated in implementation and maintenance of customer complaint log.
• Analyzed quality and performance data to support operational decision-making.
• Monitored product standards and quality-control programs.