Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Black

Melissa Black

Santa Luzia

Summary

Luxury Sales Associate with extensive experience in remote customer service and sales. Demonstrated ability to drive significant sales growth through effective communication and negotiation. Expertise in building strong client relationships and delivering tailored solutions to meet diverse needs. Proven track record of exceeding sales targets and enhancing overall company performance through teamwork and strategic initiatives.

Overview

35
35
years of professional experience

Work History

Luxury Sales Associate

Talent World Group
08.2024 - Current
  • Completely remote position
  • Provided detailed product knowledge to customers.
  • Suggested additional items based on customer needs and preferences.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Produced sales documents, finalized deals and filed records.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided remote and on-site technical support for client desktop hardware, software and network connectivity issues.

Closing Coordinator

Galati Yacht Sales
Destin
01.2015 - 01.2022
  • Addressed inquiries from various departments regarding document preparation and customer service issues.
  • Managed pipeline of active deals during final stages of closing.
  • Coordinated with departments to ensure timely response to inquiries related to documentation and customer service.

Mortgage Processor

Navy Federal Credit Union
Pensacola
01.2012 - 01.2013
  • Streamlined loan application pipeline by completing reports within designated turnaround times.
  • Guided customers on mortgage products and associated procedures.
  • Regularly updated clients regarding status of loan applications.
  • Verified underwriting conditions to prepare loan files for submission and approval.
  • Coordinated delivery of loan documents to title and escrow teams.

Human Resources Coordinator

PMI Employee Leasing
Ft. Walton Beach
01.2009 - 01.2011
  • Facilitated dispute resolution between employees and management to maintain workplace harmony.
  • Prepared termination documents, including exit interviews and severance packages.
  • Responded to internal inquiries about HR policies, procedures, and payroll processes.
  • Assisted candidates with application processes by addressing questions and performing background checks.
  • Handled drug screening paperwork and provided I-9 forms in compliance with regulations.
  • Coordinated with customer service on inbound and outbound calls related to HR inquiries.

Customer Service Supervisor

Piedmont Airlines
Ft. Walton Beach
01.2008 - 01.2009
  • Optimized personnel coverage by preparing work schedules based on staff availability and demand forecasts.
  • Maintained regular communication with departments regarding policy changes affecting customers.
  • Identified causes of job performance issues through discussions with employees, facilitating effective solutions.
  • Developed training materials for new hires and existing staff to enhance operational efficiency.
  • Resolved escalated customer disputes promptly while preserving strong customer relationships.
  • Delivered ongoing training to associates, improving performance and customer relations skills.

Executive Assistant

Peter Gruber Foundation
St. Thomas
01.2003 - 01.2006
  • Arranged travel logistics for executives, ensuring compliance with travel policies.
  • Maintained confidential records related to executive operations.
  • Coordinated meeting and work schedules for staff and executives.
  • Developed and managed filing systems for digital and physical documents.
  • Addressed high-priority issues with professional administrative discretion.
  • Prepared invoices and drafted memos for executive communication.
  • Managed correspondence, including emails and letters on behalf of executives.
  • Scheduled appointments with external parties, enhancing executive productivity.

Business Manager

Jimmy Smith Pontiac Buick GMC
Athens
01.2001 - 01.2003
  • Analyzed customer feedback data to create reports on satisfaction levels.
  • Prepared monthly financial statements for executive leadership review.
  • Forecasted customer demand to establish pricing and credit terms.
  • Executed thorough opening, closing, and shift change functions to uphold operational standards.
  • Ensured compliance with legal, regulatory, and ethical standards across organization.
  • Utilized various software packages to enhance sales functions.
  • Communicated client priorities to align business objectives with service delivery.
  • Engaged customers through effective verbal communication to identify needs.

Business Manager

Jerry Damson Olds Cadillac Honda
Florence
01.1992 - 01.2001
  • Analyzed customer feedback data to generate reports on customer satisfaction levels.
  • Performed quality control checks on processed loans to ensure accuracy and completeness.
  • Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
  • Coordinated activities between lenders, attorneys, realtors, insurance companies.
  • Filed and maintained loan records.
  • Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
  • Created and completed loan submission packages.
  • Checked approvals against established bank and government lending standards.

Finance & Insurance Manager

Quad Cities Nissan
Muscle Shoals
01.1990 - 01.1992
  • Reviewed client documentation to structure and submit loan packages efficiently.
  • Evaluated creditworthiness by analyzing credit reports and financial information.
  • Communicated with customers in person and via telephone to resolve issues promptly.
  • Ensured compliance with federal and state regulations during loan processing.
  • Filed completed loan packages quickly to maintain workflow efficiency.
  • Verified borrowers' income, credit reports, and property appraisals for underwriting preparation.

Interim Station Manager

Vision Airlines
Ft Walton Beach
01.2011
  • Delivered exceptional customer service through in-person and phone interactions.
  • Operated machinery and tools in strict adherence to safety protocols.
  • Managed inventory to guarantee availability of necessary materials.
  • Exceeded customer expectations by resolving issues with innovative solutions.
  • Maintained current knowledge through ongoing education and advanced training.
  • Utilized effective time management to complete tasks within deadlines.

Education

BA - Commercial French/Marketing

University of North Alabama
01.1987

Advanced Placement Diploma -

Bradshaw High School
01.1983

Skills

  • Product knowledge and brand representation
  • Customer engagement and satisfaction
  • Effective communication skills
  • Adaptability and professional demeanor
  • Sales techniques and presentations
  • Negotiation tactics
  • Point of sale operation
  • Upscale clientele service

Timeline

Luxury Sales Associate

Talent World Group
08.2024 - Current

Closing Coordinator

Galati Yacht Sales
01.2015 - 01.2022

Mortgage Processor

Navy Federal Credit Union
01.2012 - 01.2013

Interim Station Manager

Vision Airlines
01.2011

Human Resources Coordinator

PMI Employee Leasing
01.2009 - 01.2011

Customer Service Supervisor

Piedmont Airlines
01.2008 - 01.2009

Executive Assistant

Peter Gruber Foundation
01.2003 - 01.2006

Business Manager

Jimmy Smith Pontiac Buick GMC
01.2001 - 01.2003

Business Manager

Jerry Damson Olds Cadillac Honda
01.1992 - 01.2001

Finance & Insurance Manager

Quad Cities Nissan
01.1990 - 01.1992

BA - Commercial French/Marketing

University of North Alabama

Advanced Placement Diploma -

Bradshaw High School

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