Melissa Gouveia Maingot

• · Performed daily replenishment and maintenance function of Junior ABM Custodian
• · Junior officer in control of Personal and Company Mandates held at branch. Maintained confidentiality of sensitive client and company information, documents and communications.
• · Performed transactions on accounts related to salaries, pensions, automated transfers and stop payments.
• · Recommended bank products and services in friendly and professional manner to current and prospective customers.
• · Mentored, trained, and supported new staff members in office policies and procedures.
• · Collaborated with / assisted various departments to complete assigned tasks during busy periods, improving overall office performance and achieving branch goals.
• · Performed daily account maintenance including closing accounts and ensuring client information is accurate and up to date.
• · Responded to email inquiries and from callers seeking information. e.g. Requirements to open/amend accounts; internet banking queries; credit card queries; salary payment queries.
• · Streamlined office processes, organizing and maintaining efficient filing systems.
• · Prepared and edited documents/correspondence, producing precise, accurate and professional communication with customers.

• Reported directly to Branch Sales Manager
• Supported human resources functions by processing new hire paperwork and maintaining employee files.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Supported executive staff through scheduling meetings and preparing sensitive and confidential reports and documents.
• Reviewed time sheets, prepared attendance reports and processed payroll for office staff, accurately and on time
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Received and promptly forwarded incoming phone calls, emails, and letters, to appropriate staff, to promote quicker response to client inquiries.
• Sorted and distributed office mail and recorded incoming correspondence for corporate files.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

[performed role on separate occasions during quoted period]

• · Promoted welcoming atmosphere in branch by greeting customers warmly upon arrival and addressing them by name when possible.
• · Managed high-volume transactions efficiently, accurately, promptly, minimizing wait time for customers.
• · Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• · Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• · Assisted customers with account inquiries, use of banking website and mobile apps and resolved issues promptly and professionally.
• · Contributed to positive work environment by demonstrating professionalism, courteousness, and strong work ethic.
• · Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
• · Monitored and verified suspicious activity on customer accounts and timely reporting to supervisors.
• · Enhanced branch security through vigilant monitoring of suspicious activities in branch
• · Demonstrated adaptability during peak business hours by multi-tasking and prioritizing tasks to maintain efficiency and quality of service.
• · Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• · Provided training to new tellers on bank procedures, systems, and customer service best practices.
• · Processed Cash and Non-Cash related transactions – including verifying amounts and endorsements, examining cash to prohibit acceptance of counterfeit bills.
• · Prepared reports on daily transactions for management review
• · Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

• · Managed all operations of store – attended to customers, cashier duties, arranged store layout, priced stock items, opened and closed store daily
• · Supervised two employees hired for busy seasons
• · Operated store’s social media accounts - responded to customer requests, updated stock and arranged orders for delivery