Summary
Overview
Work History
Education
Skills
IDIOMAS
References
Affiliations
Timeline
Generic

Michael Andrette Chaves Basílio

Lisbon,11

Summary

Atendente profissional com ampla experiência em serviço ao cliente, apaixonado por promover ambientes acolhedores e motivadores. Com mais de 5 anos de experiência em atendimento presencial em diversos setores, desenvolvi habilidades essenciais para receber, orientar e fidelizar clientes - competências que se alinham perfeitamente ao dinamismo de uma academia.

Minha experiência em estabelecimentos como La Braza e Fundação Champalimaud me permitiu aprimorar:
- A comunicação clara para explicar planos, serviços e regras da academia
- A empatia para entender as necessidades individuais de cada membro
- A capacidade de resolver problemas rapidamente (como agendamentos ou dúvidas sobre mensalidades)
- A organização para gerenciar check-ins, estoque de equipamentos e ambiente geral

Busco contribuir com uma academia que valorize o atendimento humanizado, onde eu possa aplicar minhas habilidades para criar uma experiência excepcional aos frequentadores, desde o primeiro contato até a fidelização. Como entusiasta de atividades físicas, entendo a importância de um ambiente acolhedor para motivar a frequência e o progresso dos membros

Overview

6
6
years of professional experience

Work History

Chefe De Turno

Mãe Cozinha Com Amor
10.2023 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Empregado de balcão

Alcoa
01.2022 - 10.2023
  • Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
  • Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
  • Performed daily opening/closing procedures diligently so as not to miss any important steps.
  • Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
  • Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed both cash and card purchases and returns.
  • Adhered to company policies consistently, ensuring compliance with food safety regulations and ethical practices in the workplace.
  • Increased sales with upselling techniques and product recommendations based on customer needs.

Operador De Loja

Mini preço
09.2021 - 12.2022
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.

Vendedor

Casa Do Celular
01.2019 - 09.2021
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Implemented effective sales strategies to maximize revenue generation.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.

Education

High School Diploma -

José Lopes De Siqueira
Pernambuco-Brasil
11.2019

Skills

  • Cash management
  • Employee onboarding and training
  • Health and safety protocols
  • Team leadership
  • Atendimento ao Cliente: Acolhimento, atendimento presencial e telefônico, resolução de problemas, gestão de reclamações, fidelização de clientes
  • Active listening and empathy
  • Organização de arquivos
  • Administrativas: Gestão de caixa, faturamento (básico), gestão de estoque de bebidas
  • Skilled in Microsoft Office applications and basic management software
  • Idiomas: Português (Nativo), Espanhol (fluente), Inglês (Básico)

IDIOMAS

Português
Espanhol
Inglês

References

Rute, Marcelino, 965 643 967, Lasarote

Affiliations

  • Casa Brasil

Timeline

Chefe De Turno

Mãe Cozinha Com Amor
10.2023 - Current

Empregado de balcão

Alcoa
01.2022 - 10.2023

Operador De Loja

Mini preço
09.2021 - 12.2022

Vendedor

Casa Do Celular
01.2019 - 09.2021

High School Diploma -

José Lopes De Siqueira

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Michael Andrette Chaves Basílio