Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Michael Clarke

Staten Island

Summary

Driven Senior Sales Representative with outstanding client service and strategic planning skills. Offering three years of experience in promoting network expansion and revenue growth. Highly capable of leading departments through expertise and sales acumen. Friendly Call Agent handles fast-paced call center settings. Offering excellence communication abilities. and services. Enthusiastic Telephone Operator with multiple years of experience providing phone reception services for sales companies. Energetic personality with excellent customer service talents. Skilled in managing switchboards with up to 200 employees. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Call Agent

conduent systems
04.2022 - Current
  • self trained to acquire several different skills not taught to me in the training process.
  • currently have the highest employee score based on performance and customer approval out of any other employee at my current frame of employment time.
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Updated customer records in CRM to document interactions.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Supported customers by managing 85 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Received incoming calls and paged individuals and departments over microsoft teams.
  • Searched relevant directories to find contacts, business addresses, and recorded information for customers and employees.
  • Kept records of calls placed and charges incurred.
  • Interpreted, audited and reconciled reports for accuracy or completeness.
  • Managed telephone switchboard of personnel and routed internal and external calls to provide quick connection.

Sales Representative

Major Auto Leasing
Staten Island
06.2018 - Current
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Used [Software] to maintain a company database with essential account and sales information. 
  • Presented latest merchandise to prospective buyers.
  • Submitted and tracked orders.
  • Collected and processed payments.
  • Responded to telephone and in-person requests for information.
  • Maintained routine communication with clients to assess their overall satisfaction, resolve complaints and promote new offerings. 

Operational Director/Office manager

YMCA Staten Island
Staten Island
02.2018 - Current
  • Worked directly with [departments, clients, management] to achieve [result].
  • Responded to customer requests via telephone and email.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Applied security and maintenance of the facility when needed.
  • Applied repairs when needed.

Office Intern

All State Insurance Nassau county
Long Island
10 2015 - 11 2017
  • I learned directly through my employer how to run a successful business conducting sales calls, customer service, computer skills, all in one of the most competitive industries in North America. Performing due diligence on customer profiles, insurance claims, and office operations.
  • customer service was at the helm as any call not able to be managed by a licensed agent was directly handled by me up until a licensing requirement was needed.

Education

High School Diploma -

Susan E Wagner High School, Staten Island, NY
2014
  • Majored in Finance

Skills

  • Customer relations
  • Effective Customer Service
  • Closing Procedures
  • Service Quality
  • Analytical Abilities
  • Good Listening Skills
  • Conflict Resolution Techniques
  • Customer Service Process Improvement
  • Call Center Customer Service
  • Sales expertise
  • Problem solving strength
  • Account servicing

Accomplishments

  • Market Research
    Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Telephone Service
    Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Managed and led a team of six Retail Sales Associates.
  • Monetary Transactions
    Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Timeline

Call Agent - conduent systems
04.2022 - Current
Sales Representative - Major Auto Leasing
06.2018 - Current
Operational Director/Office manager - YMCA Staten Island
02.2018 - Current
Office Intern - All State Insurance Nassau county
10 2015 - 11 2017
Susan E Wagner High School - High School Diploma,

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Michael Clarke