Summary
Overview
Work History
Education
Skills
Additional Information
References
Languages
Timeline
Generic
Michael Fernandes

Michael Fernandes

Cape Town

Summary

I am a 34 Year old South African / Portuguese and proud father. In previous roles I had progressed in professional football for a club in Madeira, due to an injury that changed my course to cruise liners as a fitness coach aboard. Settled back on land in my current city life. With my proven ability to adapt and transform, I also like to make practical approach and act fast, I overcome challenges and have a drive to see tasks/ projects through.

Overview

9
9
years of professional experience

Work History

Training Facilitator

Digi Portugal
01.2021 - Current
  • I am responsible for designing, implementing, and managing training programs for online casino staff. This includes developing training materials, conducting training sessions, and assessing the effectiveness of training programs. I ensure that employees have the necessary knowledge and skills to perform their duties effectively and in compliance with industry standards and regulations.

Customer Service Lead

Digital Outsource
01.2020 - 01.2021
  • In this role I manage a Team and their Services overall performance
  • I Provided continual knowledge Transfer and support to Ensure the team members were able to supply the best service to the company and its clients
  • To do this I had to provide Honest feedback as well as managing expectations
  • I also was responsible for maintaining the house

VIP Support Host

Digital Outsource
01.2016 - 01.2020
  • This role included keeping VIP Clients Services happy and organising events for them as well as managing their account, bonuses

Education

Digital Outsource

Udemy
07.2024

Udemy
12.2020

Associate in Health And Fitness - Health And Fitness

International Fitness Academy
Cape Town, South Africa
12.2013

Associate in Sports Management - Sports Management

Boston College
Cape Town, South Africa
12.2010

Skills

  • Strong at adapting
  • Providing feedback
  • Ability to prioritize
  • Schedule Management
  • Presentation
  • Feedback Analysis
  • Hard worker
  • Working as a team and Solo
  • Passionate about my job
  • Assessments administration
  • Quality Assurance
  • Training delivery

Additional Information

I am a hard worker and love learning by doing and able to work as part of a team so I can both share and receive knowledge and feedback, always looking to improve myself and learn something new to improve my skills. I am also an enthusiastic individual and capable of working alone. My qualifications above are qualities I look to apply and improve in furthering my career, I believe it shows my willingness to work and learn new things. In previous jobs and my current job, my qualifications were achieved in the form of onsite training. I am a very quick learner who cares greatly about the job I do and will always be willing to work hard in order to understand and deliver to the best of my ability. As well as attend any training that will improve my skills to benefit both myself and the company.

References

Digital Outsource Services

Operations Director - Gilbert Puente

+442036215926


Digi Portugal

Operations Manager - Jose Filho

+351932893467

Languages

English
Native language
Portuguese
Proficient
C2
Afrikaans
Proficient
C2
Spanish
Elementary
A2

Timeline

Training Facilitator

Digi Portugal
01.2021 - Current

Customer Service Lead

Digital Outsource
01.2020 - 01.2021

VIP Support Host

Digital Outsource
01.2016 - 01.2020

Digital Outsource

Udemy

Udemy

Associate in Health And Fitness - Health And Fitness

International Fitness Academy

Associate in Sports Management - Sports Management

Boston College

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Michael Fernandes