Michael Mensah

• Collected room deposits, fees, and payments.
• Managed cash transactions accurately, maintaining proper financial records for the reception area.
• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
• Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
• Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
• Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.

Gained one year of experience in hotel PMS, demonstrating proficiency in hotel management systems. Like cloudbeds and Microsoft excel software my background completed school in efuturo academy in Portugal marquis Pombal excellent learn in hotel reception and Housekeeping manager with 3.70 GPA score and also complete hospital and tourism online at Youview London school , work in Tomas Guest house,Samps Hostel,Daora Lisbon Hostel and Hotel Relax Inn

• Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
• Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
• Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
• Supported event planning efforts for conferences or special occasions held at the hotel premises.