Miguel Franklim
Lisbon,11
Summary
Dynamic tour guide with extensive experience at Roadtriplisboa, adept at crafting engaging narratives that enhance cultural appreciation. Skilled in public speaking and logistics coordination, I have successfully elevated guest satisfaction through tailored experiences. Multilingual and trained in customer engagement, I foster connections that leave lasting impressions.
Experienced travel professional with keen ability to deliver engaging and informative tours. Known for strong team collaboration, adaptability to changing needs, and achieving results. Proficient in route planning, historical knowledge, and effective communication. Reliable and personable, ensuring guests have memorable experiences.
Overview
20
20
years of professional experience
Work History
Sintra Tour Guide
Roadtriplisboa
06.2013 - 05.2025
- Guided diverse groups through historical sites, enhancing cultural appreciation and engagement.
- Developed customized itineraries based on client interests, ensuring memorable experiences.
- Educated participants on local history, geography, and traditions, fostering a deeper connection to the region.
- Coordinated logistics for tours, including transportation and scheduling, optimizing efficiency and guest satisfaction.
- Trained new tour guides on best practices and safety protocols, improving team performance and service quality.
- Built personal relationships with guests to promote positive experiences.
- Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
Tour Guide
Acttiv Animacion
03.2010 - 03.2013
- Guided diverse groups through local attractions, enhancing visitor experiences and cultural understanding.
- Developed engaging narratives to educate guests about historical landmarks and cultural significance.
- Coordinated logistics for tours, ensuring timely departures and adherence to schedules.
- Trained new tour guides on company protocols and customer engagement techniques.
Hotel Front Office Receptionist
Altis Group Hotels
02.2005 - 09.2009
- Managed guest check-in/check-out processes, ensuring smooth arrivals and departures.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Trained new front office staff on software systems and customer service protocols.
Education
Bachelor History - History
Universidade De Lisboa
Lisboa08-2004
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Humor and wit
- Multilingualism
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sintra Tour Guide
Roadtriplisboa
06.2013 - 05.2025
Tour Guide
Acttiv Animacion
03.2010 - 03.2013
Hotel Front Office Receptionist
Altis Group Hotels
02.2005 - 09.2009
Bachelor History - History
Universidade De Lisboa
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