MIGUEL TOMAZ

B2B Support Specialist dealing with Pinterest Business clients queries and issue troubleshooting, providing support by e-mail, or escalating to more relevant departments.

Dispatch IT Support to big Fashion Group across their central Portugal region, deploying new equipments to their IT/comms cabinets, structured cabling, dealing, configuring and troubleshooting Cisco routers, Aruba Networks switches, Power strips and Power backup devices VPN and Security devices like pfSense.

Dispatch/On Call Engineer representing CTERA NETWORKS cloud storage gateways in Portugal HQ and Production plant and Regional Office; CURVATURE, supporting their corporate clients in Portugal, dealing with server failures and repairs; PURE STORAGE, deploying All-Flash Array model m/20 appliances at Government Datacenter; SSS Source Support Service dealing with priority and critical tickets at their Premium clients in Portugal, servicing servers, Networking issues and Storage appliances; servicing Storsimple disk Array device for major Banking services client in Portugal.

IT Manager, providing the System Administration and Network infrastructure control to the company and their office IT infrastructure and mobile collaborators, providing desktop support to end users, deploying productivity software suits, protection software and daily backup to Storage appliance in Office,synchronization to a redundant storage appliance.