Overview
Work History
Education
Skills
Affiliations
BRITISH COMPUTING SOCIETY
Timeline
MIGUEL TOMAZ

MIGUEL TOMAZ

Systems Engineer

Overview

6
6
years of professional experience
6
6
years of post-secondary education
5
5
Languages

Work History

B2B Support Specialist

Pinterest
Lisbon, PORTUGAL
09.2022 - 11.2022

B2B Support Specialist dealing with Pinterest Business clients queries and issue troubleshooting, providing support by e-mail, or escalating to more relevant departments.

Support Engineer

Telefónica Tech
COIMBRA/VISEU/LEIRIA
04.2022 - 10.2022

Dispatch IT Support to big Fashion Group across their central Portugal region, deploying new equipments to their IT/comms cabinets, structured cabling, dealing, configuring and troubleshooting Cisco routers, Aruba Networks switches, Power strips and Power backup devices VPN and Security devices like pfSense.

IT Support Specialist

SOURCE VERTISE UG
LISBON/OPORTO
02.2016 - 01.2017

Dispatch/On Call Engineer representing CTERA NETWORKS cloud storage gateways in Portugal HQ and Production plant and Regional Office; CURVATURE, supporting their corporate clients in Portugal, dealing with server failures and repairs; PURE STORAGE, deploying All-Flash Array model m/20 appliances at Government Datacenter; SSS Source Support Service dealing with priority and critical tickets at their Premium clients in Portugal, servicing servers, Networking issues and Storage appliances; servicing Storsimple disk Array device for major Banking services client in Portugal.

IT Manager

NEUROWAVE
CACÉM- LISBON AREA
01.2011 - 12.2014

IT Manager, providing the System Administration and Network infrastructure control to the company and their office IT infrastructure and mobile collaborators, providing desktop support to end users, deploying productivity software suits, protection software and daily backup to Storage appliance in Office,synchronization to a redundant storage appliance.

Education

Master of Science - COGNITIVE NEUROSCIENCE

UNIVERSITY COLLEGE OF LONDON, LONDON, UK
12.2019 - 12.2020

High School Diploma -

UNIVERSITY OF WEST LONDON, LONDON, UK
01.2008 - 07.2008

Bachelor of Science - Informatics ENGINEERING

ISPGAIA, PORTO, PORTUGAL
10.1996 - 01.2001

Skills

    Application installations

Technical Writing

Debugging skills

Hardware and software installation

Project Management

Technical Analysis

Technical Support

Quality assurance

Customer service expert

Software diagnosis

Data recovery

Staff education and training

Desktop support

Technical documents comprehension

Mac systems

Technical issues analysis

TCP/IP

Application support

Affiliations

- PORTUGUESE ENGINEERING BOARD

- BRITISH COMPUTING SOCIETY

  • Association of Information Technology Professionals
  • APICS – Association for Supply Chain Management

BRITISH COMPUTING SOCIETY

BCS Diploma gained when student at University of West London obtaining the Associate Degree in Computer Networking including a Cisco Networking Academy-CCNA(CISCO CERTIFIED NETWORK ASSOCIATE certification)

Timeline

B2B Support Specialist - Pinterest
09.2022 - 11.2022
Support Engineer - Telefónica Tech
04.2022 - 10.2022
UNIVERSITY COLLEGE OF LONDON - Master of Science, COGNITIVE NEUROSCIENCE
12.2019 - 12.2020
IT Support Specialist - SOURCE VERTISE UG
02.2016 - 01.2017
IT Manager - NEUROWAVE
01.2011 - 12.2014
UNIVERSITY OF WEST LONDON - High School Diploma,
01.2008 - 07.2008
ISPGAIA - Bachelor of Science, Informatics ENGINEERING
10.1996 - 01.2001
MIGUEL TOMAZSystems Engineer