Milana Ivanova
Barreiro
Summary
I am 23 years old with customer service experience and skilled in managing diverse customer needs, resolving conflicts under pressure, and complying with safety protocols. Fluent in Portuguese, Russian and English, with a proven ability to create a welcoming and comfortable environment for passengers. Passionate about representing the airlines brand and providing memorable travel experiences.
Overview
8
8
years of professional experience
2022
2022
years of post-secondary education
Work history
Real estate agent
Sothebys International Realty
Lisbon, Portugal
11.2025 - Current
- Guided clients through property transactions, ensuring compliance with legal requirements and regulations.
- Developed marketing strategies to promote listings, utilising various platforms and social media channels.
- Conducted market analyses to determine competitive pricing and identify emerging trends in the real estate sector.
- Fostered relationships with clients by providing exceptional customer service throughout the buying and selling process.
Groundcare
Spitfire
Lisbon, Portugal
07.2025 - 09.2025
- Accompaniment of unaccompanied minors to and from the airplane.
- Ensure the reception, monitoring, and continuous support of minors travelling alone, guaranteeing their safety and well-being during their stay at the airport.
Customer Service
Portway
Lisbon
04.2023 - 10.2024
- Offer information in different languages when necessary.
- Assist with locating terminals, baggage area and check in counters.
- Provide information about flight times and delays.
- Assist passengers with special needs and family with young children.
Cleaning Operator
Principle Cleaning
London
03.2018 - 11.2022
- Specialised cleanings in offices and business centres.
- Performed routine cleaning equipment and machinery inspections to maintain proper and safe working order.
- Deep cleaned floors by hoovering, mopping and sweeping surfaces.
Educational Assistance
Starksfield Primary School
London
07.2019 - 08.2019
- Supporting teachers in primary school.
- Assisted in developing creative, innovative and engaging lessons tailored to class needs.
- Prepares teaching materials and resources, ensuring availability for lessons and activities planned by lead teachers.
- Implemented behaviour management strategies to maintain a positive and productive classroom environment.
Education
Cabin crew certification -
City and Westminster College
London, United KingdomNCFE Level 2 - undefined
Health and Social Care - undefined
City and Islington College
London, United KingdomBTEC Level 1, 2 and 3 - undefined
GCSEs - undefined
Hackney New School
London, United KingdomSkills
- Customer Service
- Communication
- TeamWork
- Adaptability
LANGUAGES
English: C2 Proficient
Portuguese: C2 Proficient
Russian: C2 Proficient
Volunteer Experience
Ministry of Social Solidarity, Voluntary Service, London, United Kingdom, 2018-11, 2018-11, Support citizens with special needs., Demonstrated consistent hard work and dedication to achieve results and improve operations.
Timeline
Real estate agent
Sothebys International Realty
11.2025 - Current
Groundcare
Spitfire
07.2025 - 09.2025
Customer Service
Portway
04.2023 - 10.2024
Educational Assistance
Starksfield Primary School
07.2019 - 08.2019
Cleaning Operator
Principle Cleaning
03.2018 - 11.2022
NCFE Level 2 - undefined
Health and Social Care - undefined
City and Islington College
BTEC Level 1, 2 and 3 - undefined
GCSEs - undefined
Hackney New School
Cabin crew certification -
City and Westminster College