Mina Botros
Civil Engineer
Tavira,08
Summary
I’m a civil engineer with extensive experience in house construction, working independently.
I have proven leadership skills, developing and motivating teams to achieve objectives.
Skilled in handling high-volume inbound and outbound calls efficiently.
I troubleshoot ADSL and internet issues, follow communication scripts, identify customer needs.
I provide solutions, upsell products, and build sustainable relationships.
I maintain detailed records per SOPs and meet all qualitative and quantitative targets.
Currently seeking employment opportunities in any field across Portugal.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Customer Service Agent - Meta Project
Teleperformance Portugal
11.2023 - Current
- Provided technical support for Facebook/Meta customers, resolving account issues, technical problems, and advertising-related inquiries efficiently.
- Handled high-volume inbound/outbound calls in Arabic department, troubleshooting user problems and delivering effective solutions.
- Managed customer complaints, clarified needs, provided advertising support, and maintained detailed interaction records per SOPs.
- Achieved strong performance metrics while building sustainable customer relationships.
Civil Engineer
OMEGACRETE
06.2018 - 08.2023
Construction Manager of Multiple Construction Projects in Alexandria
Vodafone Customer Service Representative
Vodafone Egypt
06.2016 - 06.2018
- Handled high-volume inbound and outbound calls related to ADSL and internet issues efficiently and in a timely manner.
- Followed communication scripts for diverse topics, identified customer needs, clarified information, and researched issues to provide effective solutions and alternatives.
- Troubleshot technical problems, delivered solutions, seized upselling opportunities, and built sustainable customer relationships by going the extra mile.
- Maintained comprehensive records of all conversations in the call center database according to SOPs, while consistently meeting personal and team qualitative/quantitative targets.
- Attended educational seminars to improve technical knowledge and performance levels
Civil Engineer
EEC ENGINEERING ENTERPRISES
09.2008 - 05.2016
Civil Engineer constructing many civil projects through out Egypt
Education
EIT CIVIL ENGINEER - Civil Engineering
NCESS
SOUTH CAROLINA 04.2001 -
Bachelor's Degree in Civil Engineering - Civil Engineering
Alexandria University
ALEXANDRIA EGYPT 04.2001 -
Skills
Team Development & Motivation
Independent Project Management
Working Under Pressure
Performance Target Achievement
High-Volume Call Handling (Inbound/Outbound)
Civil Engineering & Construction Management
House Construction & Project Supervision
AutoCAD (basic-intermediate)
Timeline
Customer Service Agent - Meta Project
Teleperformance Portugal
11.2023 - Current
Civil Engineer
OMEGACRETE
06.2018 - 08.2023
Vodafone Customer Service Representative
Vodafone Egypt
06.2016 - 06.2018
Civil Engineer
EEC ENGINEERING ENTERPRISES
09.2008 - 05.2016
EIT CIVIL ENGINEER - Civil Engineering
NCESS
04.2001 -
Bachelor's Degree in Civil Engineering - Civil Engineering
Alexandria University
04.2001 -