MOAZZAM FAROOQ
LISBON,PORTUGAL
Summary
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
BRANCH OPERATIONS MANAGER
Summit Bank Limited
Gujranwala, Pakistan
08.2017 - 11.2022
- Approve and authenticate all the vouchers (deposit & withdrawals) against both (Cash & Clearing) as first signatory along with another authorized signatory as per delegated signatures authorities.
- Check and approve Account Opening Forms for opening of customer accounts for the branch.
- Implement Service Delivery Standards in the branch and conduct Customer’s Satisfaction Survey on yearly basis and forward to Head Office for service quality standard review.
- Ensure Provision of Job description to all operations staff and necessary training for new comers.
- Ensure timely preparation and submission of all operational reports and other statements required time to time from the Head office.
- Monitor income / expense variances on Monthly basis in order to keep track of Branch Income.
- Ensure Security of Branch fixed assets and maintenance of branch premises and other fixtures of the bank.
- Ensure no exceptions are allowed by compromising on basic controls and compliance policy of the bank.
- Maintain close interaction with Head Office.
BRANCH SERVICES SUPERVISOR-MANAGER CADRE
Samba Bank Limited
Gujranwala, Pakistan
12.2007 - 08.2017
- Ensure compliance of State Bank of Pakistan Prudential Regulations and Bank’s internal policies in true letter and spirit.
- Reporting of suspicious transactions to Anti Money Laundering Officer of the Bank if any.
- Ensure that bank notes are being sorted and delivered to General Public in accordance with State Bank of Pakistan directives.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Supervise cash payments and receipts (PKR / FCY), Funds Transfer, Speed Cash Now transaction in accordance with the procedure defined in Standard Operating Procedure of the bank.
- Ensure that daily vouchers are checked properly and forwarded for Rosetta scanning system on daily basis.
- Dealt with customer complaints and rectified product and service issues.
- Checking of Account Opening forms and forwarded to centralized unit Head Office.
- Processing/checking of Stop Payments, Dormancy Removal documentation for onward submission to centralized operations.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Backup of Operations Manager in his absence.
SYSTEM ADMINISTRATOR
Soneri Bank Limited
Gujranwala, Pakistan
08.2004 - 12.2007
- Execution of Start of Day and End of Day for daily processing of bank business.
- Ensure to upload daily MIS data to Central Office, Karachi.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
- Responsible for issuance / surrender of Lockers in addition.
- Monitoring and keep on working the Host Machine of ATM for easy and trouble free access to ATM
- Followed recommended update schedule for applications to keep software secure and functional.
- Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
Education
Master of Computer Science - Computer Science
Al-Khair University
Islamabad, Pakistan 05.1999 - 05.2001
Bachelor of Commerce - Accounts & Commerce
Shiblee College of Commerce
Gujranwala, Pakistan 04.1996 - 08.1998
Diploma of Commerce - Accounts & Commerce
Elite College of Commerce
Gujranwala, Pakistan 04.1994 - 04.1996
Certificate of Higher Education - Science
Govt. Comprehensive H/ School
Gujranwala, Pakistan 03.1992 - 03.1994
Skills
- Microsoft Windows Administration, Proficient in MS Office Softwares, Windows Installation & Maintenance, Administration of LAN / WAN Management of Windows user accounts
- Typing Speed 45 W/M
- Able to work under pressure to meet deadline
- Good interpersonal skills
- Good Team player
- Strategic Planning
- Operations management
Personal Information
- Date of birth: 12/07/1977
- Nationality: Pakistani
- Marital status: Married
Custom
- 2020, Basics of Islamic Banking, Summit Bank limited
- 2016, Branch Banking Certification - Service Quality (Online Course), Samba Bank Limited
- 2013, Operational Risk Management (Online Course), Samba Bank Limited
- 2012, Fraud & Risk Management (Online Course), Samba Bank Limited
- 2011, The Spirit of Compliance (Online Course), Samba Bank Limited
- 2010, World Security Challenge (Online Course), Samba Bank Limited
- 2008, AML-KYC-CTF (One day Workshop), Crescent Commercial Bank Limited
- 2007, Achieving Customer Satisfaction (One day Seminar), Soneri Bank Limited
Languages
English
Advanced
Urdu
Fluent
Punjabi
Native
Italian
Elementary
Portugees
Beginner
Timeline
BRANCH OPERATIONS MANAGER
Summit Bank Limited
08.2017 - 11.2022
BRANCH SERVICES SUPERVISOR-MANAGER CADRE
Samba Bank Limited
12.2007 - 08.2017
SYSTEM ADMINISTRATOR
Soneri Bank Limited
08.2004 - 12.2007
Master of Computer Science - Computer Science
Al-Khair University
05.1999 - 05.2001
Bachelor of Commerce - Accounts & Commerce
Shiblee College of Commerce
04.1996 - 08.1998
Diploma of Commerce - Accounts & Commerce
Elite College of Commerce
04.1994 - 04.1996
Certificate of Higher Education - Science
Govt. Comprehensive H/ School
03.1992 - 03.1994
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