Mohamed Arbi Aouini
Content Modertor
Amora
Summary
Dynamic professional with a proven track record at Conectys, excelling in content moderation and enhancing user experience. Skilled in content management and customer service, I proactively identified harmful trends, ensuring platform safety. Recognized for my self-motivation and teamwork, I consistently delivered high-quality results while fostering positive online communities.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Content Moderator
Conectys
02.2023 - 05.2025
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
Customer Service Representative
Companeo
01.2022 - 01.2023
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Support Specialist
Callmax
02.2020 - 10.2021
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Service Representative
Mezzo
03.2018 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
INSTITUT MÉDITERRANÉEN DE TOURISME
Tunis 04.2001 -
Skills
Content management
Online research
Social media
Self motivation
Customer service
Teamwork and collaboration
Timeline
Content Moderator
Conectys
02.2023 - 05.2025
Customer Service Representative
Companeo
01.2022 - 01.2023
Customer Support Specialist
Callmax
02.2020 - 10.2021
Customer Service Representative
Mezzo
03.2018 - 01.2020
High School Diploma -
INSTITUT MÉDITERRANÉEN DE TOURISME
04.2001 -
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