Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Mohammed Shanewaz

Lisbon

Summary

Dynamic and results-driven professional with extensive experience at Hilton London Paddington, excelling in customer service and administrative support. Proven expertise in cash handling and conflict resolution, consistently enhancing customer satisfaction. Recognized for strong communication skills and meticulous attention to detail, contributing to organizational growth and efficiency.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Cashier Customer Supervisor

Souvenirs & Fantastic Souvenirs
Lisbon
01.2025 - 08.2025
  • Processed customer transactions using cash registers and payment systems.
  • Assisted customers in locating souvenirs and answering product inquiries.
  • Handled cash, credit, and gift card payments accurately and efficiently.

Receptionist

Hilton London Paddington
London, Westminster
01.2022 - 12.2024
  • Greeted visitors warmly and directed them to appropriate personnel.
  • Managed multi-line phone system, routing calls efficiently.
  • Scheduled appointments using office management software effectively.
  • Assisted in processing incoming and outgoing mail and packages.
  • Handled customer inquiries promptly and provided accurate information.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Processed payments and updated accounts to reflect balance changes.

Receptionist Administrator

Holiday Inn
London
02.2020 - 12.2021
  • Greeted guests warmly and managed front desk operations efficiently.
  • Coordinated room bookings and maintained accurate reservation records daily.
  • Assisted guests with inquiries and resolved issues promptly and professionally.
  • Managed phone calls and directed inquiries to appropriate departments effectively.
  • Maintained cleanliness and organization in the reception area at all times.
  • Collaborated with housekeeping to ensure timely room readiness for arrivals.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Maintained reception area cleanliness and tidiness.
  • Maintained office supply inventory and placed orders to meet demand.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.

Front Office Executive

In&out (Army and Navel)
London
03.2018 - 11.2020
  • Managed front office operations and ensured smooth daily functioning.
  • Coordinated communication between military personnel and civilian staff effectively.
  • Organized schedules and appointments for executives and department heads.
  • Assisted in handling inquiries and resolving issues from visitors and staff.
  • Maintained accurate records of correspondence, documents, and reports.
  • Provided administrative support during events and meetings with military officials.
  • Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
  • Responded to emails sent by customers regarding their queries or complaints efficiently.

Education

Business Management -

London South Bank College
London
11.2010 - 03.2013

Skills

  • Cash handling
  • Inventory management
  • Customer transactions
  • Payment processing
  • Customer service
  • Communication skills
  • Time management
  • Conflict resolution
  • Administrative support
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Scheduling appointments
  • Loyalty program promotion
  • Multitasking and organization
  • Organizational growth
  • Proficient in( PMS ,CRM, ONQ, Opera, Microsoft Office Suit)
  • Reliability and punctuality
  • Empathy and patience
  • Point of sale operation

Languages

English
First Language
Portuguese
Beginner (A1)
A1
Hindi
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2

Affiliations

  • Team sport
  • Social work Activities

Accomplishments

  • Employee of the year 2024

References

References available upon request.

Timeline

Cashier Customer Supervisor

Souvenirs & Fantastic Souvenirs
01.2025 - 08.2025

Receptionist

Hilton London Paddington
01.2022 - 12.2024

Receptionist Administrator

Holiday Inn
02.2020 - 12.2021

Front Office Executive

In&out (Army and Navel)
03.2018 - 11.2020

Business Management -

London South Bank College
11.2010 - 03.2013

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Mohammed Shanewaz