MONICA RODRIGUES
Madeira, Portugal
Summary
Experienced hospitality professional with European and international expertise. Skilled in leading teams, delivering exceptional service, and crafting memorable guest experiences. Beverage expertise enhances overall guest satisfaction
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Quality Inn Hotel Sogndal
Sogndal - Fjords , Norway
05.2026 - Current
- Kept the bar stocked and organised for efficient service.
- Maintained high hygiene and cleanliness standards.
- Verified customer age before serving alcohol.
- Customised drinks and provided recommendations based on customer preferences.
- Trained new staff on bar operations and customer service.
- Prepared and served alcoholic and non-alcoholic beverages, including specialty cocktails.
Shift Supervisor
Wilderness hotel Nellim
Lapland
11.2025 - 03.2026
- Supervised and trained staff, delegating tasks for smooth operations.
- Managed stock, deliveries, and inventory.
- Maintained clean, organized bar and work areas.
- Created new cocktail recipes and promoted drinks to boost sales.
- Assisted customers with dietary needs, ensuring satisfaction.
Bartender
Pursuit Collection - Prince of Wales Hotel
Waterton Park
04.2025 - 08.2025
- Prepared and served alcoholic and non-alcoholic beverages, including cocktails.
- Delivered excellent customer service in a fast-paced environment.
- Managed cash register, processed payments, and restocked supplies.
- Maintained bar cleanliness and monitored responsible alcohol service.
Shift Supervisor
Wilderness Hotel Nellim
Lapland
11.2024 - 03.2025
- Supervised and trained staff to enhance service quality.
- Managed deliveries, inventory, and maintained clean, organised work areas.
- Created cocktail recipes and promoted drinks specials to boost sales.
F&B Supervisor
Pursuit Collection - Prince of Wales Hotel
Waterton Park
05.2024 - 09.2024
- Collaborated with management to meet service standards and support staff development.
- Assisted with allergy procedures, incident reporting, and staff scheduling.
- Responded to OpenTable reviews and contributed to planning and executing functions.
- Promoted a positive team atmosphere by recognising staff efforts.
Bartender
The Views Monumental Hotel
Funchal
02.2023 - 08.2023
- Maintained clean, organized workspace and followed health & safety regulations.
- Supported private events and coordinated daily bar operations.
- Prepared garnishes, cleaned equipment, and completed HACCP reports.
Bar Supervisor
Bacaro Restaurant
Southampton
07.2020 - 12.2022
- Trained staff in cocktails and coffee service to enhance customer experience.
- Managed bar opening/closing and prepared specialty drinks.
- Facilitated private events and engaged with customers.
- Maintained service standards and followed allergy procedures.
Bar Supervisor
The Globe Bar & Kitchen
Southampton Airport
04.2019 - 03.2020
- Trained and supported staff to improve service and team performance.
- Assisted in recruitment and coordinated staff schedules.
- Managed cash outs, daily reports, and beverage inventory.
- Maintained bar cleanliness and enforced allergy safety procedures.
- Promoted menu items and specials to boost sales.
- Resolved customer issues efficiently and professionally.
Education
English For Speakers of Other Language (ESOL) -
City college Southampton
Southampton12-2022
Mixology (Diploma) -
European bartender school
12-2019
Skills
- Customer Service
- POS Sales expertise
- Bartending
- Sales promotion
Certification
ProServe liqueur in Canada
Languages
Portuguese
First Language
English
Advanced
C1
Timeline
Bartender
Quality Inn Hotel Sogndal
05.2026 - Current
Shift Supervisor
Wilderness hotel Nellim
11.2025 - 03.2026
Bartender
Pursuit Collection - Prince of Wales Hotel
04.2025 - 08.2025
Shift Supervisor
Wilderness Hotel Nellim
11.2024 - 03.2025
F&B Supervisor
Pursuit Collection - Prince of Wales Hotel
05.2024 - 09.2024
Bartender
The Views Monumental Hotel
02.2023 - 08.2023
Bar Supervisor
Bacaro Restaurant
07.2020 - 12.2022
Bar Supervisor
The Globe Bar & Kitchen
04.2019 - 03.2020
English For Speakers of Other Language (ESOL) -
City college Southampton
Mixology (Diploma) -
European bartender school