Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Writing, Travelling, and Swimming
Timeline
Generic

Moses Oghenekevwe E.

Metropolitan,Lisbon

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Volunteer Worker

Rotary Club
04.2017 - Current
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into database system.
  • Performed general housekeeping and cleaning tasks.
  • Helped in development of new procedures and processes to improve work performance.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Coordinated and managed volunteer activities for community service projects.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Customer Service Representative

Du Telecom
01.2021 - 01.2022
  • Ensure exceptional customer relationship and customer experience throughout entire customer journey.
  • Making and receiving 70+ calls per to provide technical support and sign new customers.
  • Begin every conversation with personal touch and personalize interactions.
  • Assisted in diagnosing and troubleshooting minor network connection issues.
  • Handled customers’ complaints with empathy and composure.
  • Speak with empathy, document customers queries and resolve problem quickly.
  • Build sustainable, mutual beneficial relationship between customer and brand.
  • Maintain accurate data of customer inquiries, ensure support calls, and emails are answered and resolved appropriately withing greed time.
  • Maintain professional demeanor while ending conversation with customer.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Updated account information to maintain customer records
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols

Administrative Officer

Bible Stars Reality Tv Show
02.2018 - 02.2020
  • Created, prepared, and delivered reports to various departments.
  • Document all completed online and manual registrations, reports, logs and records to quickly handle all documentation for human resources.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Organized logistics for shooting preparations and Bible Stars crew mobility to managed program development from conception through successful execution.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Performed research to collect and record industry data.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, partners and professional services personnel to receive orders, direct activities, and communicate instructions.

Ecommerce Sales Representative (Internship)

Archbold Car and Van
05.2015 - 04.2016
  • Greet customers’ with smile and assist them in selecting vehicle of their choice.
  • Answered 45+ calls per day, respond to chats, emails, and meet with customers face to face to establish their needs.
  • Handled customers’ complaints with empathy and resolve them quickly.
  • Maintained up to date customers database to drive current and future automotive sales.
  • Create, nurture, and sustain positive business and customer relationship.
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Answered questions concerning new and used vehicle performance, car mileage, and application process.
  • Maintained good knowledge of automobile brands, best practices, and promotional sales.
  • Managed time efficiently in order to complete all tasks within deadlines

Education

Master of Science - Sociology

University Institute of Lisbon
Lisbon, Portugal
07.2023

Skills

  • Active listening
  • Problem solving
  • Telephone etiquette
  • Product knowledge
  • Empathy and patience
  • Effect communication
  • Good body language
  • Time Management
  • Attention to details
  • Conflict resolution
  • Order placing, and verification
  • IT (Microsoft, Outlook, internet connections etc)
  • Good numerical, analytical and logical reasoning skills

Accomplishments

    I played the role of a graduating student in a movie by the University Institute of Lisbon. The movie was aimed at telling the story of the history of the origin and progress of the Institution as they mark the 50th anniversary.

Certification

  • ComptiaA+
  • Security+
  • Product management
  • Operations demand and capacity control
  • Accident prevention and occupational safety
  • Introduction to customer service and telephone etiquette



Languages

English
Native language
Portuguese
Beginner
A1

Writing, Travelling, and Swimming

  • When I was in theatre group, I used to write lovely articles and brief soap operas, and i still do it till date.
  • Traveling, in my opinion, is crucial because it's one of the greatest ways to learn and it enables me to view the world and people from various ethnic backgrounds from a variety of angles.
  • Swimming is a great way for me to exercise, unwind, and to keep a certain level of focus at work.

Timeline

Customer Service Representative

Du Telecom
01.2021 - 01.2022

Administrative Officer

Bible Stars Reality Tv Show
02.2018 - 02.2020

Volunteer Worker

Rotary Club
04.2017 - Current

Ecommerce Sales Representative (Internship)

Archbold Car and Van
05.2015 - 04.2016

Master of Science - Sociology

University Institute of Lisbon

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Moses Oghenekevwe E.