Mário Morais
Lisbon,11
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
Work History
Operations Manager
Sabores do Churrasco Premium
06.2023 - 10.2024
- Overseeing daily operations across multiple restaurant locations, including opening and closing procedures, inventory control, team management, and maintaining quality standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
General Manager
Palomar restaurant
11.2022 - 06.2023
- Oversight of all restaurant operations, including inventory control, staff scheduling, and opening/closing procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Restaurant Manager
Piccolino restaurante
08.2016 - 11.2022
- Overseeing daily restaurant operations, inventory control, opening and closing procedures, and maintaining food safety and hygiene standards.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Waiter
Piccolino Hale
01.2015 - 09.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Maitre
La barrola
01.2012 - 01.2015
- Supervised front-of-house operations, ensuring excellent customer service and efficient table turnover.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Waiter
el pasaje
01.2012 - 01.2013
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Head Chef
Galeon Restaurantes
02.2009 - 06.2012
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
Chef
Cufra
01.2003 - 01.2005
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Trained kitchen staff to perform various preparation tasks under pressure.
Education
High School Diploma -
Porto Business School
Executive Manager04.2008
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Proficient
C2
French
Upper intermediate
B2
Italian
Upper intermediate
B2
Timeline
Operations Manager
Sabores do Churrasco Premium
06.2023 - 10.2024
General Manager
Palomar restaurant
11.2022 - 06.2023
Restaurant Manager
Piccolino restaurante
08.2016 - 11.2022
Waiter
Piccolino Hale
01.2015 - 09.2018
Maitre
La barrola
01.2012 - 01.2015
Waiter
el pasaje
01.2012 - 01.2013
Head Chef
Galeon Restaurantes
02.2009 - 06.2012
Chef
Cufra
01.2003 - 01.2005
High School Diploma -
Porto Business School
Similar Profiles
Kiara PratesKiara Prates
Dishwasher at Cia do ChurrascoDishwasher at Cia do Churrasco
Gaurav KumarGaurav Kumar
Chef at Churrasco Brazilian Style BbqChef at Churrasco Brazilian Style Bbq
DANIELE LUCENADANIELE LUCENA
Assistant Manager at Churrasco CoogeeAssistant Manager at Churrasco Coogee