Mário Filipe Da Silva Gonçalves
Eindhoven
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
14
14
years of professional experience
Work History
Team Leader Manager
Prodrive Technologies
02.2018 - 05.2023
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Business Development Executive
Southmed Angola, SA
09.2013 - 11.2017
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
Sales Manager
Sojormedia Capital,SA
09.2009 - 02.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
No Degree - Business Admisitration
D. Duarte School Porto
PortoSkills
- Lean Kaizen
- Operational Efficiency
- Lean Six Sigma
- Endpoint Protection
- Supporting Daily Living Needs
- Guest Relations
- Key Performance Indicators (KPIs)
- Managing Production Teams
- Strength Optimization
Sports
Practice of Gym regularly, together with football
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Advanced
C1
Timeline
Team Leader Manager
Prodrive Technologies
02.2018 - 05.2023
Business Development Executive
Southmed Angola, SA
09.2013 - 11.2017
Sales Manager
Sojormedia Capital,SA
09.2009 - 02.2013
No Degree - Business Admisitration
D. Duarte School Porto
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