MUNIZ SILVA FILHO
Trofa
Summary
Experienced IT professional with strong background in administering Windows and Linux operating systems. Skilled in virtualization projects, specifically XEN and Hyperv, in clustered environments. Valuable contribution to HP 3PAR Storages deployment teams. Extensive expertise in Microsoft environments, including domain controllers, file servers, DHCP, DNS, NPS, failovers, and cluster manager. Proficient in database administration, particularly Oracle and Postgres. Well-versed in cloud technologies like Google Workspace and AWS. Known for integrity, resilience, and self-motivated approach to professional growth. Excellent interpersonal and proactive skills round out qualifications.
Overview
22
22
years of professional experience
Work History
Application Support Analyst
SIBS International
12.2023 - Current
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Provided 24/7 support for web and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Optimized system performance through routine maintenance tasks such as database backups, log file reviews, and server health checks.
IT Analyst
EBSERH
04.2015 - 11.2023
- Network operating environment management
- Microsoft/Linux Hybrid Environment
- Installation and configuration of DELL and HP servers
- Configure and update iDRAC (Dell) and iLO (HP) servers
- Administration and maintenance of UTM Fortigate
- Management of Kaspersky antivirus platforms
- Implementation of solutions for monitoring links and Network Assets using Zabbix solution
- Oracle 11gr2 and Postgress Database Administration and Management
- Administration and Management of Virtualized Environments VMWare ESXi, Citrix XenServer and Hyperv
- HPE 3PAR 8200 Storage Administration and configure logical zones in SAN switchs
- Administration of clustered environments using Hypervisors
- Implementation of Google Workspace in two domains of the hospital complex: huwc.ufc.br and meac.ufc.br
- Knowledge with GCP and AWS
Infrastructure technician
Jangadeiro Têxtil
03.2010 - 04.2015
- Microsoft network management through Active Directory and GPO's implementation
- Administration, Configuration and maintenance of opensources proxy and firewall
- Management of Kaspersky antivirus platforms
- File Backup and Restore Management
- Implementation of solutions for monitoring links and Network Assets using Microsoft environment solutions (Zabbix)
- Oracle 11gr2 Database Administration and Management
- Administration and Management of Virtualized Environments VMWare ESXi and Citrix XenServer
- Provide Resource to ERP Systems in the textile industry and Human Resources
IT Technical Consultant
06.2009 - 03.2010
- Deployment of Domain Controllers (Microsoft) and implementation of Group Policies (GPOs)
- Deployment of Opensource Firewalls (PFSense)
- Deployment of Antivirus Servers (Symantec and Kaspersky)
- Deploying Inventory Servers (OCS Inventory) and updating security patches (WSUS)
- Implementation of monitoring solutions for links and Network Assets using Linux solutions (Zenoss Application and Whatsup Gold)
Support Analyst
Del Monte Fresh Produce Brasil
11.2006 - 04.2009
- Microsoft network management through Active Directory
- Maintenance, creation of rules, generation of reports of Web Content Filters
- Management of TrendMicro antivirus platforms
- File Backup and Restore Management
- Database Maintenance Mssql and Mysql
Junior Support Analyst
Cia Metalic Nordeste
01.2003 - 10.2006
- Maintenance, monitoring and management of the Microsoft Windows Server 2000 and 2003 environment (File servers, Backups, Applications, WSUS, Active Directory, GPOs)
- Control of contracts in the IT area
- Systems area support
- User support
Education
Computer Networks -
Estácio de Sá - FIC
07.2010
Skills
- Server Administration Expertise
- Windows and Linux Operating System
- Database Administration
- Data Storage
- Virtualization
- Containers
- Cloud (GCP, GSuite/AWS)
- Ticket management
- Incident management
- Data analysis
- Scripting languages
- Troubleshooting documentation
- Application upgrades
- Multitasking Abilities
- Adaptability and flexibility
- Analytical thinking
Websites
Hobbies and Interests
- Married
- Two daughters
- Cycling
- Crossfit practitioner
- Football
- Reading
- Movies
- Cooking
- Barbecue
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Application Support Analyst
SIBS International
12.2023 - Current
IT Analyst
EBSERH
04.2015 - 11.2023
Infrastructure technician
Jangadeiro Têxtil
03.2010 - 04.2015
IT Technical Consultant
06.2009 - 03.2010
Support Analyst
Del Monte Fresh Produce Brasil
11.2006 - 04.2009
Junior Support Analyst
Cia Metalic Nordeste
01.2003 - 10.2006
Computer Networks -
Estácio de Sá - FIC
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