Muzaffar Khan
Durban
Summary
Mature, positive, and hardworking individual, who always strives to achieve the highest standard possible, at any given task. Excellent communication skills and ability to relate to a wide range of people. Works well under pressure, and proven sales experience to handle customer complaints and solving problematic situations.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Proven experience with excellent salesmanship, negotiation and closing skills. Known for great presentations and skill at increasing audiences to optimize sales.
Overview
12
12
years of professional experience
Work History
Customer Support Agent
Support Your App (NDA)
Remote
05.2018 - 04.2023
- Support Your App (NDA), Respond to customer queries in timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to aid
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with Product, Sales, and Marketing teams
- Assist in training junior Customer Support Representatives
- Solving and creating tickets via Zendesk
- Chat support via Zendesk
- Sales and refunds via
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Specialist
Topman
Cape Town
08.2017 - 04.2018
- Shared product knowledge with customers
- Making personal recommendations
- Assisting customers who want to find specific product
- Stocking shelves with merchandise
- Keeping court neat and tidy always
- Giving advice and guidance on product selection to customer
- Security function in respect of keeping a look out for any shoplifting
- Surpassing monthly targets as team
- Promoting latest products
- Cash-ups
- Working on POS system
- Housekeeping of store
- Assisting with visual merchandising
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Promoter
Chanel
Cape Town
01.2017 - 08.2017
- Promotions and Weekends/Cover, Shared product knowledge with customers
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Making personal recommendations
- Assisting customers who want to find specific product
- Stocking shelves with merchandise
- Maintaining displays of products
- Keeping court neat and tidy always
- Giving advice and guidance on product selection to customer
- Security function in respect of keeping a look out for any shoplifting
- Surpassing monthly targets as a team
- Promoting latest products
- Link selling
- Identified potential marketing opportunities to increase brand awareness.
Sales Assistant
Estee Lauder
Durban
03.2012 - 12.2016
- Shared product knowledge with customers
- Making personal recommendations
- Assisting customers who want to find specific product
- Stocking shelves with merchandise
- Maintaining displays of products
- Keeping court neat and tidy at all times
- Giving advice and guidance on product selection to customer
- Security function in respect of keeping a look out for any shoplifting
- Surpassing monthly targets as a team
- Promoting latest products
- Regular stock counts
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Data capturer
Engen - Woodhurst Service Station
Durban
01.2011 - 02.2012
- Weekly/Monthly stock taking
- Implementation of Engen specific promotions
- Quickshop management
- Capturing of invoices (WinBranch)
- Issuing of invoices (done manually)
- Maintenance of debtors – Producing statements on a weekly/monthly basis (WinBranch)
- Calculation of work hours specific to pump attendants (done manually)
- Implementation of custom Excel workbooks for calculation of daily shifts
- Running Day/Month end procedures (WinBranch)
- Receiving of stock from suppliers
- Entered client information into databases quickly and with minimal errors.
- Built and maintained tracking databases for variety of measuring aspects.
Education
High School Diploma -
Woodhurst Secondary School
Durban2010
Skills
- Proficient with computers
- Good Microsoft Office skills
- People oriented – enjoy working with public
- Excellent communicator
- Stamina – Tolerant, positive attitude and energetic
- Professionalism, diplomacy, tactfulness – to generate positive company image
- Retail Sales Customer Service
- Sales Expertise
- Data Entry
- Data Analysis
- Organizational Skills
- Interpersonal and Written Communication
- Customer Relations
- Quality Assurance Understanding
- Persuasive Selling
Languages
English
Native language
References
- Name: Mohammed Rameez Jeewa
Position: Assistant Manager (Engen – Woodhurst)
Contact Number: 074 373 0325
- Name: Craig Oliver Chellan
Position: Supervisor (Estee Lauder)
Contact Number: 0845525470
- Name: Lucille Ripepi
Position: Permanent on counter (Chanel)
Contact Number: 0630692904
- Name: Sidiqq Howell
Position: Topshop/Topman Store Manager
Contact Number: 0820754064
- Name: Support Your App (NDA)
Timeline
Customer Support Agent
Support Your App (NDA)
05.2018 - 04.2023
Sales Specialist
Topman
08.2017 - 04.2018
Promoter
Chanel
01.2017 - 08.2017
Sales Assistant
Estee Lauder
03.2012 - 12.2016
Data capturer
Engen - Woodhurst Service Station
01.2011 - 02.2012
High School Diploma -
Woodhurst Secondary School
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