Nadjana Lima
London
Summary
Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance
Lisbon
10.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Hostess
Megan Restaurant
London
01.2017 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Supervisor
Meliã White House Hotel
London
03.2015 - 01.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Education
No Degree - Health And Social Care
Bedforshire University
LondonBachelor of Arts - Hospitality And Management
School of Hospitality And Management of Lisbon
Lisbon04.2014
High School Diploma -
Escola Profissional Almirante Reis
Lisbon09.2010
Skills
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Understanding Customer Needs
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Customer Service Representative
Teleperformance
10.2020 - Current
Hostess
Megan Restaurant
01.2017 - 03.2020
Supervisor
Meliã White House Hotel
03.2015 - 01.2017
No Degree - Health And Social Care
Bedforshire University
Bachelor of Arts - Hospitality And Management
School of Hospitality And Management of Lisbon
High School Diploma -
Escola Profissional Almirante Reis
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