Gaming
Nancy Herbert
Virtual Assistant
Summary
I freelance as a virtual assistant. With more than eleven years of administrative expertise as an executive assistant, I provide first-hand assistance to my clients so they may devote more time to achieving their professional objectives.
My academic background and degree is as a professional hotel management graduate. This is also where I started my career within major hotel brands in Kenya and Germany.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Virtual Team Executive Assistant
Badass Studios Ltd
London
09.2022 - Current
- Provided administrative support to clients remotely, including scheduling appointments, managing emails, and organizing files
- Assisted with social media management, including creating and scheduling posts
- Conduct online research to gather information on various topics
- Accurately enter data into various systems and databases
- Verify and validate the accuracy of entered data
- Maintain organized and up-to-date records
Virtual Team Executive Assistant
Storybyte Studios
01.2012 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Led projects and analyzed data to identify opportunities for improvement.
- Source and recruit game testers through various methods, including job boards, social media, and networking events
- Conduct initial interviews to screen candidates
- Maintain accurate records of recruitment efforts and candidate progress
- Assist with onboarding new game testers
- Set up and configure working tools for employees, including email accounts, calendars, and project management systems
- Assist employees with navigating and using the tools effectively
- Troubleshoot any issues that may arise with the tools
- Provide training and support to employees on the use of the tools
- Maintain accurate records of tool setup and usage
Research and Customer Relations
The Digging Deep Project
01.2017 - 12.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted market research to identify industry trends and consumer preferences
- Analyzed data and prepared reports on findings for senior management
- Collaborated with cross-functional teams to identify and address customer needs
- Responded to customer inquiries and complaints in a timely and professional manner
- Assisted customers in resolving issues and provided exceptional service
- Tracked customer feedback and provided recommendations for improving the customer experience
- Generated leads through phone calls, emails and face-to-face interactions.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Conducted thorough research to construct creative and fresh ideas.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Tracked marketing efforts to monitor results in real-time.
- Used lead generation software to create organized lists of prospective customers.
- Wrote engaging and successful marketing, advertising and website copy.
Education
High School Diploma -
Bishop Sulumeti Girl Secondary School
Kenya 01.1996 - 12.1999
Associate of Arts - Food Production
Park Place College
Nairobi Kenya 01.2000 - 12.2002
Bachelor of Arts - Tourism And Travel Management
University of Washington, Henry M. Jackson School
Online Degree 01.2006 - 12.2008
German Language
Goethe Institute
Nairobi 10.2002 - 12.2002
Skills
Excellent teamwork
undefinedCertification
Fundamentals of Digital Marketing], [Company Name] - [Timeframe]
Interests
Marketing and advertising
Technology
Education
Non profit organization
Health care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Team Executive Assistant
Badass Studios Ltd
09.2022 - Current
Fundamentals of Digital Marketing], [Company Name] - [Timeframe]
04-2021
Research and Customer Relations
The Digging Deep Project
01.2017 - 12.2022
Virtual Team Executive Assistant
Storybyte Studios
01.2012 - Current
Bachelor of Arts - Tourism And Travel Management
University of Washington, Henry M. Jackson School
01.2006 - 12.2008
German Language
Goethe Institute
10.2002 - 12.2002
Associate of Arts - Food Production
Park Place College
01.2000 - 12.2002
High School Diploma -
Bishop Sulumeti Girl Secondary School
01.1996 - 12.1999
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