Naomi Kravets

Overseeing all hotel operations, with a particular focus on Sales and Front Desk. Building and nurturing relationships with suppliers, businesses, like travel agents and the surrounding community. Developing and implementing strategies to enhance staff efficiency and sales growth.

• Generated reports and attended management meetings and briefs to discuss business needs, track goal fulfilment and make administrative decisions.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Identified departments’ financial and resource needs and helped management with drafting budgets for planned and unplanned expenses.
• Monitored financial statements and reported revenue and cash flow changes, triggering strategic initiatives to grow income.
• Hired and evaluated associates and management staff to add to workforce and meet demands.
• Analysed strategic, core and support processes to recommend improvements.
• Increased sales revenue by developing and implementing effective sales strategies.

• .Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
• Upheld compliance and consistently followed company and industry-set standards.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
• Coached and mentored junior staff, developing confidence and competence for improved service delivery.

• Recruited, trained and managed the department employees.
• Implemented training programs for reservation agents, improving their skills and maintaining constant sales growth.
• Managed financial reports of the department and provided them to the hotel's CEO with all the detailed information.
• Completed the department’s cash register audits on a scheduled basis.
• Coordinated the work between the Houskeeping, Maintenance and Food & Beverage departments (actually performing activities of the hotel Operations Manager‘s job description).

• Provided customers with information about availability and pricing.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of the hotel offers, services, and facilities.
• Handled billing information over phone.
• Resolved various issues and discrepancies for customers.
• Managed high call volume with exceptional attention to detail, resulting in more bookings.

• Responded promptly to inquiries from prospects via phone or email, delivering exceptional service quality at all times.
• Generated repeat business through proactive follow-up with past clients.
• Asked open-ended questions to better ascertain client needs and determine best travel offerings.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Completed daily cold calling and outreach to build sales pipeline.
• Enhanced sales team productivity through regular training sessions focused on industry best practices and effective sales strategies.
• Implemented CRM system, optimizing client and data communications as well as records management.
• Increased sales and customer satisfaction through personalized servicing.

• Provided customers with information about availability and pricing.
• Provided high level of service by engaging customer and using effective interpersonal skills.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products and facilities.
• Maintained awareness of types of rooms available in different resorts locations.
• Handled billing information over phone.
• Handled existing reservations in the CRM system.