Natacha Mikulovic

Evaluation of Manuscripts – Book of the Month
Critical reading of works, issuing reviews regarding their literary and commercial potential.

Content Creator / Literary Influencer – TikTok

Creation of promotional videos and innovative, exclusive creative content. Partnerships with publishers and authors to promote books, including romance novels and unboxings. Monitoring trends in the publishing market and developing campaigns aligned with the target audience.

• Engaged with online communities to foster brand loyalty.
• Developed innovative strategies for audience engagement.
• Worked on multiple platforms simultaneously, enhanced digital presence.

• Personalized customer support, assisting in locating products and clarifying questions, and promoting a positive shopping experience.
  
• Efficient management of sales and processing of returns, ensuring customer satisfaction and compliance with company policies.
  
• Adaptability and resilience in a constantly changing environment, with effective handling of unexpected situations.
  
• Accurate processing of credit card transactions and responsible cash handling.
  
• Retail store in the United States, Arizona.

• Delivered customer service and table service prioritising excellence, ensuring a positive dining experience.
• Managed reservations and bookings to optimise table turnover, enhancing overall customer satisfaction.
• Supervised dining room cleanliness and reorganisation to create an inviting atmosphere for guests.
• Organised wine and beverage stock in storage area for easy access by staff, improving efficiency during service.
• Ongoing training in international wines to support personalised recommendations and sales.
• Participation in mixology training sessions.
• Involvement in special events and gastronomic experiences.

French restaurant in the United States, Arizona.