Natalia Andrea Agudelo Rodriguez
Internacionalista & Politologa
Oliveirinha
Summary
Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with cultural program development and community engagement. Utilizes project management skills to coordinate successful cultural events and initiatives. Knowledge of intercultural communication enhances community collaboration and appreciation.
Background includes working in multicultural environments to perform services in multiple languages. Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in Portuguese to Spanish and English.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Senior Customer Support Representative
Foundever
05.2022 - Current
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Mentored junior representatives, sharing best practices for effective communication and problem-solving skills.
- Reduced customer complaints by providing consistent and high-quality support services.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
Student Volunteer
European Solidarity Corps
04.2023 - 05.2023
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
- Displayed excellent teamwork skills by collaborating closely with other healthcare professionals in multidisciplinary teams.
- Participated in continuous learning activities such as attending training sessions or workshops to enhance nursing knowledge and skills.
Partnership Manager
Erasmus Student Network
09.2018 - 12.2021
- Implemented creative marketing campaigns in collaboration with partners, resulting in increased brand awareness and customer acquisition.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Streamlined event planning processes by implementing efficient project management strategies.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
Volunteer
Active Bulgarian Society
09.2020 - 11.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Promoted a positive and inclusive environment, fostering strong relationships among volunteers and staff members.
- Identified potential risks or barriers within the organization''s volunteering structure and developed proactive solutions to mitigate them.
- Enhanced volunteer engagement by developing and implementing comprehensive training programs.
Volunteer
Comissão De Protecção De Crianças E Jovens
07.2019 - 07.2019
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Represented organization positively and professionally while providing community with much-needed services.
Volunteer Services Officer
European Solidarity Corps
02.2019 - 03.2019
- Streamlined processes within multidisciplinary meetings, fostering a more collaborative environment to discuss case progress and improvements.
- Conducted comprehensive assessments of child safety, identifying areas of concern and implementing appropriate interventions.
- Ensured timely intervention in crisis situations, coordinating with emergency services and other professionals as needed.
- Assisted Roma adolescents currently in prision through life skills training programs focused on education, employment, housing stability goals.
Sales Associate
Forever 21
12.2017 - 03.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
M.D. - Political Science
Universidade De Aveiro
Aveiro, Portugal 04.2001 -
J.D. - International Relations
Universidad De Bogotá Jorge Tadeo Lozano
Bogotá, Colombia 04.2001 -
Skills
Training and mentoring
Problem-solving
Time management
Complaint handling
Decision-making
Problem resolution
Verbal and written communication
Cultural awareness
Conflict resolution
Creative problem solving
Fluent bilingualism
Strong vocabulary skills
Timeline
Student Volunteer
European Solidarity Corps
04.2023 - 05.2023
Senior Customer Support Representative
Foundever
05.2022 - Current
Volunteer
Active Bulgarian Society
09.2020 - 11.2020
Volunteer
Comissão De Protecção De Crianças E Jovens
07.2019 - 07.2019
Volunteer Services Officer
European Solidarity Corps
02.2019 - 03.2019
Partnership Manager
Erasmus Student Network
09.2018 - 12.2021
Sales Associate
Forever 21
12.2017 - 03.2018
M.D. - Political Science
Universidade De Aveiro
04.2001 -
J.D. - International Relations
Universidad De Bogotá Jorge Tadeo Lozano
04.2001 -