Nathan Wright
Palm Beach Gardens
Summary
Retail professional with commitment to high standards and achieving results. Extensive experience driving sales and improving customer experiences. Known for strong team collaboration and adapting to changing needs. Skilled in merchandising, customer engagement, and conflict resolution.
Overview
19
19
years of professional experience
Work History
Retail Sales Representative
JG 1000 Products INC.
04.2014 - 01.2025
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Generated brand awareness and positive product impressions to increase sales
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Utilized upselling techniques to increase average transaction value and boost store revenue.
- Adapted communication style to effectively engage with a diverse range of customers.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Sales/Server Shift Leader
Harry Caray's Restaurant Group
04.2013 - 03.2014
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 5%
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Checked identification to enforce age regulations for alcoholic beverages
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Server
Sand Creek Country Club
03.2006 - 02.2013
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
Education
Associate of Arts - Business Administration And Management
Florida State University
Skills
- Team leader with clear, comprehensive and directive supervision
- Inventory management
- Strong work ethic
- Customer engagement
- Customer relationship management
- Upselling strategies
- Retail transactions processing
- Sales techniques
- Food safety practices
- POS systems
- Merchandise replenishment
- Server training
- Problem-solving
Timeline
Retail Sales Representative
JG 1000 Products INC.
04.2014 - 01.2025
Sales/Server Shift Leader
Harry Caray's Restaurant Group
04.2013 - 03.2014
Server
Sand Creek Country Club
03.2006 - 02.2013
Associate of Arts - Business Administration And Management
Florida State University
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