Nathalie São João
Algés
Summary
Results-driven Project Portfolio Officer with over 7 years of experience in IT project management, financial oversight, and cross-functional collaboration. Proven ability to streamline processes, ensure data reliability, and train teams in project management best practices. Fluent in English, French, and Portuguese with strong analytical and interpersonal skills. Adept at driving successful project outcomes through effective communication and strategic problem-solving.
Overview
21
21
years of professional experience
Work History
Central Project Portfolio Officer
BNP Paribas
01.2022 - Current
- Company Overview: Global Market IT, in multi location team in Lisbon, Paris and London.
- Consolidated It Portfolio of 100+ annual projects
- Supported project intake and prioritization
- Coordinated cross functional teams and Project Managers to ensure adherence to IT governance policies, implementing changes smoothly and minimizing disruption.
- Developed KPI dashboards for Executive, strategic focus reporting
- Implanted a community within all scopes, improving communication and framework adherence
- Maintained database systems to track and analyze operational data. (Excel, Power BI, JIRA, Clarity)
Central Project Portfolio Officer
BNP Paribas
01.2018 - 01.2022
- Company Overview: BP2S IT
- In an international team, 2 members in Lisbon, 2 members and manager in Paris
- Meet monthly deadline reports to CEO
- Coordinated operations with other emergency, the not forsaken challenges of COVID
- Oversee the migration of main tool to project follow up and maintain the data Reliability
- Created a link to consolidate data from multiple source
- Training Project managers in the new tool and procedure
- Monthly meetings with all the different SPOCs and create a community to increase data quality
- Create and upload new report in Power BI form (self taught)
- Trained new staff on organizational mission and goals to help employees achieve success.
Finance & Efficiency team
BNP Paribas
01.2017 - 01.2018
- Company Overview: BP2S IT
- In an international team, 2 members in Lisbon, 2 members and manager in Paris
- Follow up on the IT expenses
- Meet monthly deadline reports to CEO
- Contact with different teams in multiple locations
- Oversee the data input in tool "Surcouf"
Team Manager
SITEL
01.2016 - 01.2017
- Manage a 14 member team, from different nationalities
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reports on sales and performance of group travels
- Direct contact with client (Iberia Airline, spain)
Back Office
SITEL
01.2014 - 01.2016
- Work as a main tool program Amadeus
- Supervision, support and ongoing training to call center over 80 advisors
- Worked with back office to solve trade breaks, position and activity reconciliation exceptions.
- Developed close working relationships with front office and back office staff.
- Responded to complex telephone or written inquiries from employees and shared knowledge with and provided back-up and overflow telephone and email support to facilitate operations.
- Followed office procedures and practices and read procedures.
- Direct contact with client (Iberia Airline, spain)
Customer Service Adviser
SITEL
01.2013 - 01.2014
- Work as a main tool program Amadeus
- Spoke in English and French
- Assist with any questions about procedures or products
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Manage the difficult situation with the passengers
Hostess
Regional
01.2005 - 01.2013
- Company Overview: in a highly touristic restaurant. Developed excellent customer service skills, great focus under pressure and both hospitality and sympathy attending the customers.
- Greeting, welcoming and seating the customers
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- In charge of orders and inventory
- Managing scheduling of the staff
- Developed excellent customer service skills, great focus under pressure and both hospitality and sympathy attending the customers.
Education
PMO - Parcours certifiant PMO'O -
ESCP EUROPE Business School
Paris01.2020
Curso Gestão e Produção das Artes do Espetáculo - undefined
Forum Dança
01.2017
European studies - undefined
Faculdade de Letras, Universidade de Coimbra
01.2010
Professional course in safety and health - organization of labor, information and communication, IT- excel
01.2010
Skills
- Strong organizational skills gained from professional experience
- Collaboration in international teams
- Proficient in English, French, and Portuguese
- Proficient in Excel
- Personable and structured
- Proficient in navigating complex scenarios
- Adaptable professional
Personal Information
- Date of Birth: 05/20/85
- Nationality: Portuguese
- Driving License: 1
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Central Project Portfolio Officer
BNP Paribas
01.2022 - Current
Central Project Portfolio Officer
BNP Paribas
01.2018 - 01.2022
Finance & Efficiency team
BNP Paribas
01.2017 - 01.2018
Team Manager
SITEL
01.2016 - 01.2017
Back Office
SITEL
01.2014 - 01.2016
Customer Service Adviser
SITEL
01.2013 - 01.2014
Hostess
Regional
01.2005 - 01.2013
Curso Gestão e Produção das Artes do Espetáculo - undefined
Forum Dança
European studies - undefined
Faculdade de Letras, Universidade de Coimbra
Professional course in safety and health - organization of labor, information and communication, IT- excel
PMO - Parcours certifiant PMO'O -
ESCP EUROPE Business School
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