Natividade Avila
Hostess
Lisbon,11
Summary
Proven track record in enhancing customer experiences and streamlining data management at WebHelp, showcasing strong proficiency in Microsoft Excel and exceptional teamwork. Expert in driving event participation and fostering client relationships, leading to increased brand visibility and repeat business. Demonstrated ability to adapt and learn swiftly, ensuring high-quality outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
AI Data Trainer
Outlier
04.2024 - Current
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Compared transcribed data with source document to detect and correct errors.
Hostess
Ushuaia Hotel
05.2020 - 10.2020
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
Event Lead Organizer
Mumak
04.2019 - 10.2019
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Adapted rapidly to unforeseen challenges or changes in plans while maintaining composure under pressure.
- Implemented innovative engagement tactics, driving increased participation at events.
- Increased brand visibility by consistently representing the organization professionally at all stages of the event process.
Customer Support Specialist
Webhelp
03.2018 - 02.2019
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
Bachelor of Arts For Teaching - Linguistics
Univercidade De Letras
Coimbra, Portugal06.2006
Skills
Fast Learner
Teamwork and Collaboration
Microsoft Excel
Customer Service
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Proficient
C2
Timeline
AI Data Trainer
Outlier
04.2024 - Current
Hostess
Ushuaia Hotel
05.2020 - 10.2020
Event Lead Organizer
Mumak
04.2019 - 10.2019
Customer Support Specialist
Webhelp
03.2018 - 02.2019
Bachelor of Arts For Teaching - Linguistics
Univercidade De Letras
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