Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
References
Hobbies and Interests
Additional Information
Generic

Nayole Augusto

Lisbon,11

Summary

Dynamic and analytical professional with a strong passion for deciphering market trends and consumer behavior. Expertise in data collection methodologies and statistical analysis, complemented by proficiency in advanced software tools for data visualization and reporting. Committed to delivering actionable insights that empower strategic decision-making and foster business growth. Proven ability to translate complex data into clear, impactful narratives that drive organizational success.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Freelance Market Researcher

Upwork
2022 - Current
  • Delivered personalized, high-touch service to a global client base, tailoring communications and deliverables to executive preferences while maintaining confidentiality.
  • Managed complex scheduling across time zones, coordinated with multiple stakeholders, and ensured seamless execution of interviews, briefings, and virtual events.
  • Resolved client concerns promptly; escalated issues with clear action plans and followed through on corrective measures to safeguard satisfaction and timelines.
  • Maintained rigorous SOPs and checklists for quality control; prepared VIP-style executive summaries, advice notes, and status reports with meticulous attention to detail.
  • Monitored “service environment” standards for deliverables (presentation quality, clarity, consistency), mirroring hospitality-grade expectations for presentation and readiness.
  • Identified process improvements (templates, checklists, communication cadences) that enhanced efficiency and client experience during high-pressure deadlines.
  • Evolv Technology, GuardzCyber, Dream Living, and others
  • Recorded accurate respondents' answers during interviews for future reference.
  • Managed multiple research projects simultaneously while maintaining strict deadlines, ensuring successful project delivery.

Education

Bachelor of Science - Information Sciences and Technology

The Pennsylvania State University
State College,Pennsylvania
05.2020

Skills

  • Complaint handling, escalation, and service recovery

  • Reservations, scheduling, and resource coordination

  • SOP adherence, checklists, and report preparation

  • Clear written and verbal communication (English)

  • Working under pressure; shift, weekend, and holiday availability

  • Discretion, confidentiality, and professional demeanor

  • Proficiency: Microsoft Office (Excel, PowerPoint, Outlook), Google Workspace

  • Secondary research

  • Primary research

  • Presentations and recommendations

  • Target market identification

Certification

  • First Aid: Willing to obtain and participate in the First Aider program
  • Food safety/hygiene: Willing to obtain relevant certifications as required

Languages

English (fluent)

Timeline

Freelance Market Researcher

Upwork
2022 - Current

Bachelor of Science - Information Sciences and Technology

The Pennsylvania State University

References

Available upon request

Hobbies and Interests

Airport customer experience, VIP hospitality, continuous improvement

Additional Information

  • Availability: Flexible for rotating shifts, weekends, and public holidays
  • Strengths: Attentive to detail, empathetic communicator, composed under pressure, culturally aware, team-oriented, polished professional image
  • EU National

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Nayole Augusto