Nelle Paavle
Summary
Analytical and empathetic content moderator and customer service specialist with experience in supporting high-volume, international platforms (social media and ride-hailing).
Combines sharp problem-solving skills with a strong background in hospitality management, leadership, and team operations. Currently seeking long-term opportunities and prepared to relocate to Austria.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work history
Content Moderator
Teleperformance PT
Lisbon, Portugal
2025.01 - Current
- Content moderation of a widely known social media platform, ensuring strict compliance with the European digital safety laws.
- Utilizing sharp analytical skills and critical thinking, making quick decisions and maintaining platform integrity.
- Consistently meet and exceed strict daily targets for accuracy, speed, and quality assurance.
Customer support specialist ( Trust and Safety)
Teleperformance PT
Lisbon, Portugal
2024.09 - 2025.01
- Provided empathetic, multi-channel support (calls, chat, email) to users and partners for a major ride-hailing platform, specializing in Trust & Safety issues.
- Applied skills of critical thinking and decision making, while strictly adhering to company SOPs and ensuring quality.
- Mastered use of internal software tools to consistently improve individual KPIs, while working on a rotating 24/7 roster.
Bartender/waitress
MALOBO bakery and terrace bar
Adelaide, South-Australia
2024.02 - 2024.06
- Delivered high-quality, fast-paced customer service in a high-volume venue while maintaining a friendly and welcoming atmosphere
- Prepared a diverse selection of fresh juices, smoothies, and traditional bar beverages under fast-paced conditions.
- Managed cash and card transactions securely while maintaining high standards of venue presentation and hygiene
Bar Manager/ Bartender/Waitress
Flying Painter OÜ
Tallinn , Estonia
2022.05 - 2024.01
- Promoted to management role to oversee bar operations, optimize team productivity, and design weekly staff schedules.
- Developed cocktail menus, resulting in increased beverage sales.
- Mentored and trained a team of new staff members on service standards and local compliance.
- Sourced and negotiated contracts with suppliers for spirits, wines, and soft drinks, ensuring consistent stock availability.
- Managed monthly inventory audits, reducing beverage waste and streamlining stock levels for optimal cost efficiency.
- Crafted a high volume of unique cocktails and mocktails during peak weekend shifts while maintaining exceptional service standards.
Commercial Cleaner
Vegalex OÜ
Tallinn, Estonia
2017.07 - 2022.05
- Maintained high standards of hygiene and presentation across corporate office space, working independently with minimal supervision.
- Demonstrated time management skills and discipline by balancing academic commitments with an after-school and weekend work schedule.
Education
High School Diploma -
Tallinna Vaba Waldorfkool
Tallinn, Estonia 2011.09 - 2023.06
Skills
- Content Moderating
- Trust and Safety
- Investigating and problem solving
- Analytical thinking
- Critical thinking
- Expressing empathy
- Excellent customer service skills
- Supervision and leadership skills
- Inventory Management
- Flexible schedule
Languages
English
Advanced (C1)
Estonian
Native
Timeline
Content Moderator
Teleperformance PT
2025.01 - Current
Customer support specialist ( Trust and Safety)
Teleperformance PT
2024.09 - 2025.01
Bartender/waitress
MALOBO bakery and terrace bar
2024.02 - 2024.06
Bar Manager/ Bartender/Waitress
Flying Painter OÜ
2022.05 - 2024.01
Commercial Cleaner
Vegalex OÜ
2017.07 - 2022.05
High School Diploma -
Tallinna Vaba Waldorfkool
2011.09 - 2023.06