Microsoft 365
Nelson Amaral
Team Supervisor
Mafra
Work Preference
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Team Supervisor
Reddit
11.2025 - Current
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Assisted in research and analysis efforts by supplying input for forecasting, training program assessment and quality assurance program calibration.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Operations Supervisor
Teleperformance Portugal
08.2021 - 11.2025
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Managed daily operations for teams up to 20 elements, ensuring optimal performance, smooth workflows and timely completion of tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Coordinated emergency response plans in times of crisis situations affecting company operations.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
Team Manager
Majorel
08.2021 - 02.2024
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Established clear performance metrics, enabling transparent evaluation of team progress.
- Coached junior team members, improving their skills and confidence in their roles.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative
Majorel
09.2020 - 07.2021
- Provided customer support to a major Software & Hardware company with international renown.
- Handled a high volume of tasks per day (up to 50) always respecting the respective SLAs and relevant procedures to ensure the best outcome.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed strong product knowledge to provide informed recommendations & solutions based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Biology
ISPA
Lisbon2017
Skills
Team collaboration & building
Customer relations
Experienced with multiple software suites & CRMs
Staff supervision
Tech Proficient
Documentation and recordkeeping
Multitasking and organization
Time management
Problem-solving aptitude
Quality assurance
Software
Google Suite
SAP
Salesforce
Slack
Jira
AI Tools (ChatGPT, CoPilot , Gemini)
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Team Supervisor
Reddit
11.2025 - Current
Operations Supervisor
Teleperformance Portugal
08.2021 - 11.2025
Team Manager
Majorel
08.2021 - 02.2024
Customer Service Representative
Majorel
09.2020 - 07.2021
Bachelor of Science - Biology
ISPA