Nelson Teixeira
Lisbon,11
Summary
Dynamic customer service professional with a proven track record at Europcar Car Rental, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for effectively managing high-pressure situations while delivering exceptional service, fostering trust, and ensuring customer satisfaction. Proficient in data entry and committed to improving overall customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Europcar Car Rental
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Advising customer to chose the best option for them
Customer Service Assistent
Record Go
04.2024 - 09.2024
- Answered customer questions about product availability.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
English Teacher
High School Sao Benedito
02.2015 - 02.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- teaching American culture and American English.
Waiter's Assistant
Restaurant Not Bread Alone
06.2019 - 07.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - English Language And Literature
Agostinho Neto University
College Of Arts08-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
Empowering teenager from disadvantaged community.
Teach basic English to more than 500 students from 10 grades to 12 grades
Additional Information
In 2012, was awarded with a certificate of appreciation by U.SEmbassy Luanda
Timeline
Customer Service Representative
Europcar Car Rental
11.2024 - Current
Customer Service Assistent
Record Go
04.2024 - 09.2024
Waiter's Assistant
Restaurant Not Bread Alone
06.2019 - 07.2019
English Teacher
High School Sao Benedito
02.2015 - 02.2020
Bachelor of Arts - English Language And Literature
Agostinho Neto University
Similar Profiles
Riley HoseRiley Hose
Rental Service Officer at Europcar Car RentalRental Service Officer at Europcar Car Rental
MONICA PETRONGOLOMONICA PETRONGOLO
Escalations Agent at Headquarters at Europcar Car RentalEscalations Agent at Headquarters at Europcar Car Rental
Anas AburummanAnas Aburumman
Car Rental Agent at Europcar Car RentalCar Rental Agent at Europcar Car Rental