Nicole Arruda
Ponta Delgada,20
Summary
Dynamic housekeeping professional with a proven track record at Solar Dos Cantos, excelling in cleaning and sanitation. Recognized for enhancing guest relations through meticulous attention to detail and effective training of staff. Committed to maintaining high standards of hygiene and operational efficiency, consistently exceeding cleanliness benchmarks.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Solar Dos Cantos
03.2025 - Current
- Assisted in training new housekeeping staff on safety protocols and procedures.
- Supported daily operations by ensuring cleanliness and orderliness of guest rooms and public areas.
- Implemented efficient cleaning schedules to optimize workflow and maintain high standards of hygiene.
- Conducted inspections of cleaned areas to ensure compliance with quality standards set by management.
- Maintained inventory of cleaning supplies, reporting shortages to management for timely replenishment.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Housekeeping Room Attendant
Octant Group
01.2018 - 02.2024
- Ensured cleanliness and sanitation standards across guest rooms and common areas.
- Managed inventory of cleaning supplies and equipment, optimizing usage and minimizing waste.
- Collaborated with housekeeping team to maintain efficient workflow and meet guest expectations.
- Trained new staff on housekeeping protocols, fostering a culture of excellence in service delivery.
- Implemented checklists to enhance thoroughness of room inspections and improve quality control.
- Assisted in scheduling cleaning tasks based on occupancy rates, maximizing operational efficiency.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Developed strategies for deep cleaning processes, contributing to improved guest experiences and reviews.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction levels during stays.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Bartender
Praia Café
02.2017 - 12.2017
- Developed signature cocktails, enhancing drink menu with unique offerings.
- Trained new bartenders on standard operating procedures and cocktail preparation techniques.
- Implemented strategies to increase drink sales through creative promotions and upselling techniques.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Tuka-Tula Restaurante
05.2016 - 11.2016
- Prepared and served a variety of alcoholic and non-alcoholic beverages efficiently.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Assisted in inventory management, ensuring adequate stock levels for all supplies.
- Provided excellent customer service by engaging with patrons and addressing inquiries promptly.
- Collaborated with kitchen staff to coordinate beverage pairings for special events.
Education
High School Diploma -
Escola Profissional Capelas
Ponta DelgadaSkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Cleaning techniques
- Housekeeping
Languages
English
Limited Working
Portuguese
Native or Bilingual
Timeline
Housekeeping Supervisor
Solar Dos Cantos
03.2025 - Current
Housekeeping Room Attendant
Octant Group
01.2018 - 02.2024
Bartender
Praia Café
02.2017 - 12.2017
Bartender
Tuka-Tula Restaurante
05.2016 - 11.2016
High School Diploma -
Escola Profissional Capelas