Nikola Graic

• Setting steward/ess schedules for guest service and cleaning
• Interior cleaning and maintenance
• Interior inventory
• Interior accounting
• Liaison with guest and service meals and bartending
• Liaison with galley for meal services
• Orchestrating guest activities
• Boat stowage for sea
• Assisting with lines and fenders on deck
• Ability to delegate
• Good communications, organization and diplomacy
• Knowledge of restaurants and activities in cruising areas
• Knowledge of flower and table decorations
• Attention to detail
• Financial management

• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Stepped into additional roles during busy times to boost coverage of important stations.
• Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
• Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
• Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Delivered exceptional guest experiences through attentive service and quick response to issues.

• Worked well independently and on a team to solve problems
• Served as a friendly, hardworking, and punctual employee
• Maintained meticulous logs and records of activities
• Worked with a strong attention to detail and a keen eye for projects that need attention
• Scheduled daily tasks based on immediacy and importance
• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Served as leader of FOH team by assigning duties, work stations and responsibilities.
• Trained, coached and evaluated subordinates to raise performance to company standard.
• Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
• Spoke clearly and persuasively in positive or negative situations and responded well to questions.
• Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.

• Trained staff members on use of POS system.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Prepared specialty desserts for customers for special occasions.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Managed food resources, memorized orders, and coordinated customer service.
• Bussed and reset tables to keep dining room and work areas clean.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Informed customers about daily and seasonal specials.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Bussed and reset tables to keep dining room and work areas clean.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.