Nwakaego Okpala
Store Attendant
Faro,Algarve
Summary
Reliable stores attendant ,Account assistant and cashier, offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Store Attendant
Nymphadoras Stores
Enugu , Nigeria
01.2017 - 08.2023
- Assisted customers by answering questions and fulfilling requests.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Operated POS systems to accurately process customer purchases.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Account Assistant/Cashier
Nationa Examinations Council (Neco)
Enugu, Nigeria
05.2010 - 12.2016
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Tallied cash drawer at beginning and end of each work shift.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
ANAN - Professional Diploma in Accounting
Nigerian College of Accountancy
Nigeria 07.2011 - 06.2012
B.sc - Accounting
Nnamdi Azikiwe University
Nigeria 09.2003 - 09.2009
M.Sc - Management Science
University of Algarve
Faro Portugal 10.2023 - Current
Skills
Utilization reporting
undefinedTimeline
M.Sc - Management Science
University of Algarve
10.2023 - Current
Store Attendant
Nymphadoras Stores
01.2017 - 08.2023
ANAN - Professional Diploma in Accounting
Nigerian College of Accountancy
07.2011 - 06.2012
Account Assistant/Cashier
Nationa Examinations Council (Neco)
05.2010 - 12.2016
B.sc - Accounting
Nnamdi Azikiwe University
09.2003 - 09.2009
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