ODILE ASHELE
Lisbon
Summary
Experienced receptionist and customer care professional with a background in managing front desk operations, handling client inquiries, and using CRM and scheduling tools. Known for a friendly demeanor, attention to detail, and ability to resolve customer concerns efficiently. I enjoy creating a welcoming atmosphere and am committed to delivering excellent service in every interaction.
Overview
7
7
years of professional experience
Work History
Professional Development
Self-Initiated
10.2024 - 06.2025
- Completed certifications in customer communication, CRM tools (Zendesk, HubSpot), and conflict resolution.
- Developed emotional intelligence, time management, and active listening skills through structured self-learning.
- Gained a practical understanding of customer journey mapping and experience management.
Executive assistant
YUMN Ltd
07.2023 - 08.2024
- Managed complex travel arrangements to ensure seamless business trips for executives.
- Booked flights and hotels for domestic and international meetings.
- Organised master calendar of appointments, operational targets and projects.
- Managed phone inquiries and transmitted accurate information.
Receptionist
A TOUR Hotel
09.2020 - 01.2023
- Coordinated appointment bookings, facilitated client interactions, and managed record updates.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Ensured accurate data management in computer databases.
Receptionist
The Kunlun Jing An
02.2018 - 03.2020
- Provided accurate information to enhance customer satisfaction.
- Communicated with clients via email, telephone, and postal mail.
- Exhibited exceptional multitasking skills by handling multiple tasks concurrently under strict deadlines.
- Streamlined scheduling process, minimizing delays and improving service quality.
Education
Bachelor of Business Administration - International Economics
Shenyang university of chemical technology
Shenyang, China06.2022
Foundation Degree in Science - One year SAU Foundation Program Courses
Shenyang aerospace university
Shenyang, China07.2017
Skills
- Verbal & written communication
- Active listening
- Empathy & patience
- Conflict resolution
- Professional phone etiquette
- Friendly and approachable demeanor
- Multicultural awareness
- Microsoft Outlook, Word and excel
- Customer satisfaction focus
- Problem-solving under pressure
Personal Information
- Driving License:
- Nationality: Rwanda
- Date of Birth: 04-06-1997
Languages
English
Proficient
C2
Chinese(Mandarin)
Advanced
C1
French
Advanced
C1
Timeline
Professional Development
Self-Initiated
10.2024 - 06.2025
Executive assistant
YUMN Ltd
07.2023 - 08.2024
Receptionist
A TOUR Hotel
09.2020 - 01.2023
Receptionist
The Kunlun Jing An
02.2018 - 03.2020
Bachelor of Business Administration - International Economics
Shenyang university of chemical technology
Foundation Degree in Science - One year SAU Foundation Program Courses
Shenyang aerospace university
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