AWS certified Cloud Operations engineer, driven and resourceful, with extensive experience in troubleshooting AWS cloud infrastructure. Knowledgeable in Kubernetes and Terraform as well as observability tools like New Relic and Datadog.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Cloud Operations Engineer
Mission Cloud
11.2020 - Current
Worked with Infrastructure as Code (IaC) tools like Terraform and AWS CloudFormation to deploy and manage automated backups, monitoring tools, Lambda provisioning, SSM patching, S3 storage/data for Mission customers on a daily basis.
Performed troubleshooting of AWS infrastructure for EC2, VPC, Load Balancers, RDS, VPN, Peering, NAT and many other AWS services, leveraging CloudWatch metrics/logs, Athenas tables to analyze logs RDS Performance Insights, New Relic and Dynatrace. Review of OS level resources for both Windows and Linux and application logs (Java, Apache, Nginx, PHP).
Troubleshooting of EKS/Kubernetes clusters with kubectl and AWS CLI.
Deployed New Relic monitoring integration for most AWS services including EKS/K8S using helm charts, ECS with CloudFormation or task definition files, Elastic Beanstalk through user data scripts and .ebextensions including application performance monitoring - APM for Java and PHP.
Leveraged AWS CloudFormation, Lambda functions and Python to automate tasks in cross-account (organization level) environments.
Leveraged Python to automate repetitive AWS CLI tasks.
Troubleshooting of SSO configuration with built-in IAM Identity Center directory or external authentication providers like Microsoft Active Directory, Microsoft Entra ID, Google Workspace and others.
Performed alert tunning to lower noise and false positives on New Relic.
Wrote internal documantations and runbooks to assist the team with common tasks.
Network Systems Administrator
Rede Novo Tempo De Comunicação
Jacareí, SP
05.2013 - 11.2020
Planned, tested and implemented Software Defined Storage with Ceph saving over $500K while avoiding vendor lock-in.
Enhanced availability of virtualization infrastructure through planning, thorough testing, efficient implementation of Ovirt Virtualization Platform saving $130K year.
Designed, implemented web infrastructure environment which avoided SPOF and improved Wordpress websites availability and response times by over 600%.
Configured and maintained AWS cloud computing infrastructure with EC2, LB, Route 53, RDS and security groups services for key web portal migration.
Self-taught Ansible and developed runbooks to reduce re-work, increase consistency and accelerate website deployment.
Configured and maintained web servers, reverse proxys, load balancers and database servers for web portals with 100K+ end users.
Provided Git training for web development team and advocate for migration to Git for a better version control solution.
IT Operations Manager
Rede Novo Tempo De Comunicação
Jacareí, SP
07.2009 - 04.2013
Installed, configured, and supported local area network (LAN) and wireless LAN (WLAN).
Constructed and maintained over 40 Virtual Local Area Networks (VLANs) for department traffic optimization.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
IT Help Desk Manager
Rede Novo Tempo De Comunicação
Jacareí, SP
03.2007 - 06.2009
Drove implementation of ITSM software to automate service desk operations.
Managed service desk contact center with 3 support representatives supporting over 200 internal customers.
Acted as escalation point for troubleshooting advanced network/systems issues.
Education
MBA - Cloud Computing And DevOps
Impacta Tecnologia
São Paulo
Associate of Science - Computer And Information Systems Security
Universidade Católica De Brasília
Brasília
Skills
Cloud Infrastructure and Operations (AWS)
Incident response and MIM
IaC (Terraform, AWS CloudFormation)
Automation and configuration management (Ansible, Chef)
Containerization and orchestration (Docker, Kubernetes, AWS ECS and Rancher)