Olha Lysiana

As the owner of Darkstar, I am responsible for:

• Designing and creating unique jewellery and gift items to offer a distinctive selection to customers.
• Collecting positive reviews and fostering customer loyalty by delivering exceptional customer service.
• Selecting pieces that resonate with the target audience, ensuring that the offerings align with their preferences.
• Efficiently managing the Etsy shop, including day-to-day operations such as inventory management and order fulfilment.
• Creating and maintaining strong online presence through social media platforms like Facebook, Instagram, and Pinterest.

Building positive relationships with customers and promptly responding to their inquiries and feedback to ensure their satisfaction.

Key Achievements:

• Established a 5-star rated shop with continuous growth, indicating high customer satisfaction
• Built trust and fostered customer loyalty through exceptional customer service and high-quality items.
• Ensured timely delivery of orders, contributing to positive customer experiences.
• Successfully optimized the shop to enhance its visibility and attract more traffic.
• Implemented a thoughtful promotion strategy, which has helped boost brand awareness and attract new customers.

Skills: Customer Service · Management · Leadership · Design · Sales Promotion · Social Media Marketing · Communication

Roles and Responsibilities:

• I have provided interpreter services, translating English to Russian or Ukrainian, in various social and healthcare settings in the UK.
• I specifically worked with refugees, helping them communicate and access necessary services.

Key achievements:

• Efficiently provided interpretation services, ensuring effective communication.
• Successfully translated written texts and audio files, ensuring accuracy.
• Assisted individuals in different social settings and situations, enabling them to navigate healthcare and social services effectively.

Skills: Cultural Sensitivity · Russian to English · Ukrainian to English · Problem Solving · Translation · Interpreting · Communication

Roles and Responsibilities:

• Provided psychological and language support to Ukrainian refugee children.
• Translated educational materials and facilitated parent-teacher conferences.
• Assisted in smooth operations of classroom and supported the lead teacher.
• Accompanied and supported students with special educational needs (SEN).
  

Key achievements:

• Created a comfortable and supportive learning environment for children.
• Implemented effective teaching methods and contributed to improvements in learning outcomes.
• Provided psychological well-being support to children.

Skills: Psychological support · Language support · Interpersonal Communication · SEN · Translation · Communication· Adaptability

Role and Responsibilities:

• Prepared premises, including interior design, and procured necessary goods and equipment.
• Managed staff to ensure high-quality standards and efficient operations.
• Interacted with clients in person, over the phone, and online, providing exceptional service in both Russian and English.
• Provided customer support, including meeting, accommodating, and accompanying guests during their stay.
• Resolved guest issues with understanding and empathy, ensuring mutual satisfaction.
  

Key Achievements:

• Increased hotel occupancy by 50% during the off-season through active communication via social media and chat rooms.
• Generated positive feedback by delivering exceptional customer service and implementing effective problem-solving solutions.
• Increased profitability by expanding the business, improving design, and enhancing services.

Skills: Intercultural Communication · Customer Service · Social Media Marketing · Advertising · Project Management · Problem Solving · Interpreting · Communication

Role and Responsibilities:

• Contributed to the opening of the resort, focusing on cooperation with interior design, purchasing decoration items, furniture, and necessary goods.
• Coordinated subcontracted workers to ensure timely completion of tasks.
• Interacted with clients in person, over the phone, and via email to provide exceptional service.
• Participated in hiring and training staff.
• Resolved any issues with both staff and clients.
• Engaged with the local community by organizing and sponsoring events that empower local women and providing employment opportunities to promote women's economic independence.
  
  Key Achievements:
• Successfully opened hotel with 2 month deadline h
• Received positive feedback for both interior design and service.
• Empowered local women through employment opportunities, promoting their economic independence.

Skills: Conflict Resolution · Customer Service · Leadership · Organization Skills · Project Management · Communication

Roles and Responsibilities:

• Successfully conducted yoga classes, workshops, and lectures on yoga, Ayurveda, and healthy living philosophy, significantly improving the quality of life for many individuals.
• Promoted workshops, retreats, and special events to create awareness and engagement.
• Organized yoga trips to India, handling accommodation, yoga classes, training workshops, and excursions, providing participants with an immersive experience of the country's beauty and its roots in yoga.
• Translated yoga and Ayurveda courses from English to Russian and Ukrainian.
• Explained different yoga styles and poses to students, demonstrating asanas and providing verbal explanations. Offered guidance and instruction on breathing techniques, meditation, and other elements of yoga practice.
• Conducted private classes for students requiring additional attention and support.

Key Achievements:

• Made a significant positive impact on the lives of many individuals by helping them improve their physical and mental health, providing tools and techniques to reduce stress and achieve emotional balance.
• Created unforgettable cultural experiences that promote healthy lifestyles and habits, sharing wisdom and practices that lead to a balanced and joyful lifestyle.

Skills: Yoga Instruction · Language support · Cultural Sensitivity · Customer Service · Organization Skills · Communication

Role and Responsibilities:

• Planned and coordinated office activities, meetings, and events to ensure smooth operations and efficient workflow.
• Organized and updated databases, records, and other information resources to maintain accuracy and accessibility.
• Worked collaboratively as part of a large team, analyzing and solving problems to improve overall efficiency and productivity.
  

Key Achievements:

• Effectively planned and coordinated office activities, meetings, and events, ensuring successful execution and a well-organized work environment.

Skills:

Event Planning · Problem Solving · Attention to Detail

Role and Responsibilities:

• Conducting and preparing environmental impact assessments for various projects within the construction of oil and gas industry facilities.
• Calculating potential emissions, pollution, and environmental risks by analyzing data from the technological department and providing recommendations to minimize these risks.
• Conducting economic assessments and evaluating the feasibility of projects.

Key Achievements:

• Accurately assessing environmental and economic risks for projects.
• Successfully developing and implementing projects while considering environmental concerns.

Skills: Analytical Skills · Creative Problem Solving · Attention to Detail