OLIVERA KOS
Lisbon
Summary
Accomplished Project Manager and Team Lead with 19 years of experience in a multinational company, where has successfully led cross-functional teams across Project Management, Process Optimization, Supply Chain, Customer Facing, Order to Cash, and Master Data services. Effectively managed high-impact strategic and change management global projects.
High strengths in stakeholder management, a strategic mindset with hands-on approach and a focus on business optimization through collaboration. Deep understanding of business operations, supported by practical experience and a proven track record of delivering value across diverse markets and shared services.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Management Lead
Nestle Business Services (NBS)
08.2023 - Current
- Project Management in Strategic Global and Z-Eur Projects – ensuring alignment with company strategy and delivering business benefits on time, budget and scope
- Managing stakeholders across different organizational levels
- Managing team of Project Managers - recruiting and organizing fast growing team, ensuring capability building and coaching
- Defining and driving Operational Master Plan to ensure high service level and continues efficiency improvement
Demand Capture, Master Data Management and S2P Lead
NBS
05.2021 - 07.2023
- Strategize effective Demand Capture, MDM and S2P activities in collaboration with the Global team to contribute to the improvement of the Working Capital to Nestle as a group
- People development - leadership, succession planning, capability building - total headcount 75 FTEs
- Ensure Total Service Quality levels, Stakeholder management from 11 Western Europe Markets
- Identifying and enabling new scope expansion opportunities
- Defining and driving strategies for continues service level and efficiency improvement, BCP, team organization and development
Process Account Lead
NBS
01.2021 - 05.2021
- Ensuring Total Service Quality, building effective partnerships between the Business and above-Market service organizations. ensure service delivery excellence and maximize value contribution to the Business.
- Executive Review meeting introduction and facilitation
- Stakeholder management, escalations resolution and support to operational team, Driving operational reviews and OMP alignments
- Providing insights to the Global IBS team to define TSQ strategies and support global projects
Order to Cash Process Optimization Lead
NBS
01.2019 - 01.2021
- Establishing Process Optimization team and the governance
- Identify and driving key process improvement and automation's projects in collaboration with RBA, IT, operational teams across markets/streams
Head of O2C Centre of Competence and Customer Facing Supply Chain
Nestle Adriatic S
06.2017 - 12.2019
- Leading Centre of Competence in Adriatic Region (7 countries)
- Successfully driving O2C Transformation Project in Adriatic -Organization Design and Change Management
- Providing the alignment with the Market leadership structure for deployment of the project and solutions; senior stakeholder management
- Accountable for the full E2E Performance (in and above market )
- Identifying of opportunities and synergies across COC and COS to drive capability and process optimization.
Customer Service Manager responsible for 5 countries
Nestle Adriatic S
03.2012 - 07.2018
- Leading Customer Service and Customer Facing SC team (12FTEs)
- Export supply planning - Implementing of VMI with all distributors (stock cover reduction)
- Restructuring (additional business categories with HC reduction)
- Leading negotiations of non-commercial terms with KA customers
- Driving efficiency improvement initiatives (75% logistics savings for returns, 65% decrease of corrective documents volume)
Logistics Consultant – Project Stream Lead
NESTLE UK
09.2011 - 02.2012
- Stream-Lead on the project of Dolce Gusto factory expansion -wining award for Deliver Competitive Advantage
- Warehouse designing - decide and agree optimal layout and position to deliver a material to/from line system, reduce physical movement and implement pedestrian/vehicle segregation, waste reduction and design a storage facility
- Define future efficient flow of inbound and outbound materials
- Ensuring alignment with stakeholders (factory management, project team, Corporate SC, external consultants, Procurement)
Logistics Manager (several various roles in Logistics department)
Nestle Adriatic S
02.2006 - 08.2011
- Managing logistics processes - storage, handling, import-export, value-added services and distribution of finished goods (400 SKUs), trade assets (ice-cream freezers) and POSM
- Leading logistics teams at 3 locations and 2 logistics providers
- Negotiating prices and leading 3PL tender processes (30% logistics savings achieved)
- Monitoring import-export legislations, ensuring continuous improvement, the compliance and cooperating with the authorities
Education
Master's Degree -
Transport And Traffic Engineering - Logistics
BelgradePM Certificates -
PMI ; Google PM
Skills
- Team leadership
- Stakeholders Management,
- Critical thinking and Continuous improvement
- Change management with emotional awareness
- Resilience
Certification
- Google PM
- PMI
LANGUAGES
English: Fluent
Serbian: Mother tongue
Portuguese: Basic
Timeline
Project Management Lead
Nestle Business Services (NBS)
08.2023 - Current
Demand Capture, Master Data Management and S2P Lead
NBS
05.2021 - 07.2023
Process Account Lead
NBS
01.2021 - 05.2021
Order to Cash Process Optimization Lead
NBS
01.2019 - 01.2021
Head of O2C Centre of Competence and Customer Facing Supply Chain
Nestle Adriatic S
06.2017 - 12.2019
Customer Service Manager responsible for 5 countries
Nestle Adriatic S
03.2012 - 07.2018
Logistics Consultant – Project Stream Lead
NESTLE UK
09.2011 - 02.2012
Logistics Manager (several various roles in Logistics department)
Nestle Adriatic S
02.2006 - 08.2011
Master's Degree -
Transport And Traffic Engineering - Logistics
PM Certificates -
PMI ; Google PM