Omar Pestana
Ribeira Brava
Overview
17
17
years of professional experience
1
1
Certification
Work History
Auxiliary Operator
Telefericos Da Madeira S.A
Funchal, Portugal
12.2022 - Current
- Conducted maintenance tasks and coordination with team members.
- Completed daily operational logs, forms and reports.
- Completed daily inspections and tests on cable car equipment and documented findings.
- Performed routine preventative maintenance on power plant equipment.
- Operated the cable car installation, and other power plant equipment.
Auxiliary Operator
MTA - Transportes Alternativos Da Madeira S.A
Funchal, Portugal
07.2021 - 10.2022
- Provided assistance to passengers at boarding and disembarking from the cabin, maintaining safety at all times.
- Monitored equipment and systems to complete routine checklist.
- Played a critical role in an emergency response situation, utilizing knowledge of procedures.
- Completed daily inspections and tests on cabins, pulleys, wheels, tires and documented findings.
Independent Contract Driver
Uber And Lyft
Philadelphia, United States
11.2018 - 12.2020
- Assisted clients with loading/unloading luggage as needed.
- Increased repeat business by establishing rapport with customers and offering personalized service.
- Maintained vehicle safety, cleanliness ensuring a professional appearance.
- Maintained accurate trip logs for mileage and expense tracking purposes, contributing to organized record-keeping and efficient tax preparation.
- Efficiently planned routes, minimizing travel time while maximizing productivity.
Customer Service Representative/Sales Associate
Boyd´s Philadelphia
Philadelphia, United States
09.2007 - 11.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy,
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve customer service practices.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Science - Mechanical Engineering
Temple University
Philadelphia, United StatesAssociate of Arts - Liberal Arts And General Studies
COMMUNITY COLLEGE OF PHILADELPHIA
Philadelphia, United StatesSkills
- Customer Relations
- Product Sales
- Sense of empathy
- Detail-oriented
- Analytical
- Dynamic
- Initiative
- Microsoft Excel
Certification
- Data Analyst Training - 8 months
Languages
Spanish
Native language
Portuguese
Advanced
C1
English
Proficient
C2
Italian
Elementary
A2
Timeline
Auxiliary Operator
Telefericos Da Madeira S.A
12.2022 - Current
Auxiliary Operator
MTA - Transportes Alternativos Da Madeira S.A
07.2021 - 10.2022
Independent Contract Driver
Uber And Lyft
11.2018 - 12.2020
Customer Service Representative/Sales Associate
Boyd´s Philadelphia
09.2007 - 11.2018
Associate of Science - Mechanical Engineering
Temple University
Associate of Arts - Liberal Arts And General Studies
COMMUNITY COLLEGE OF PHILADELPHIA