Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Omar Pestana

Omar Pestana

Ribeira Brava

Overview

17
17
years of professional experience
1
1
Certification

Work History

Auxiliary Operator

Telefericos Da Madeira S.A
12.2022 - Current
  • Conducted maintenance tasks and coordination with team members.
  • Completed daily operational logs, forms and reports.
  • Completed daily inspections and tests on cable car equipment and documented findings.
  • Performed routine preventative maintenance on power plant equipment.
  • Operated the cable car installation, and other power plant equipment.

Auxiliary Operator

MTA - Transportes Alternativos Da Madeira S.A
07.2021 - 10.2022
  • Provided assistance to passengers at boarding and disembarking from the cabin, maintaining safety at all times.
  • Monitored equipment and systems to complete routine checklist.
  • Played a critical role in an emergency response situation, utilizing knowledge of procedures.
  • Completed daily inspections and tests on cabins, pulleys, wheels, tires and documented findings.

Independent Contract Driver

Uber And Lyft
11.2018 - 12.2020
  • Assisted clients with loading/unloading luggage as needed.
  • Increased repeat business by establishing rapport with customers and offering personalized service.
  • Maintained vehicle safety, cleanliness ensuring a professional appearance.
  • Maintained accurate trip logs for mileage and expense tracking purposes, contributing to organized record-keeping and efficient tax preparation.
  • Efficiently planned routes, minimizing travel time while maximizing productivity.

Customer Service Representative/Sales Associate

Boyd´s Philadelphia
09.2007 - 11.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy,
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve customer service practices.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.


Education

Associate of Science - Mechanical Engineering

Temple University
Philadelphia, United States

Associate of Arts - Liberal Arts And General Studies

COMMUNITY COLLEGE OF PHILADELPHIA
Philadelphia, United States

Skills

  • Customer Relations
  • Product Sales
  • Sense of empathy
  • Detail-oriented
  • Analytical
  • Dynamic
  • Initiative
  • Microsoft Excel

Certification

  • Data Analyst Training - 8 months

Languages

Spanish
Native language
Portuguese
Advanced
C1
English
Proficient
C2
Italian
Elementary
A2

Timeline

Auxiliary Operator

Telefericos Da Madeira S.A
12.2022 - Current

Auxiliary Operator

MTA - Transportes Alternativos Da Madeira S.A
07.2021 - 10.2022

Independent Contract Driver

Uber And Lyft
11.2018 - 12.2020

Customer Service Representative/Sales Associate

Boyd´s Philadelphia
09.2007 - 11.2018

Associate of Science - Mechanical Engineering

Temple University

Associate of Arts - Liberal Arts And General Studies

COMMUNITY COLLEGE OF PHILADELPHIA

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Omar Pestana