Omnia Abo Elfettoh Mohamed Mohamed Hassan
Lisbon
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Vodafone
02.2017 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
Etisalat
06.2016 - 02.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Bachelor of Administrative Studies - Business Administration And Management
New Cairo Academy
Cairo/Egypt09.2010
Skills
- Call Management
- Scheduling
- Complaint Resolution
- Data Collection
- Report Generation
- Appointment Scheduling
- Paperwork Processing
- Information Security
- Consultative Sales
- Product Knowledge
- Data Entry
- Account Updating
Languages
Arabic, English
Native language
Arabic
Proficient
C2
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Vodafone
02.2017 - 05.2020
Retail Sales Associate
Etisalat
06.2016 - 02.2017
Bachelor of Administrative Studies - Business Administration And Management
New Cairo Academy
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