Onyinye Isaac
Lisboa ,Lisbon
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Language
Work History
Fashion e-commerce Advisor
Foundever(TikTok)
Lisbon
09.2023 - 11.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Established positive relationships with clients by going extra mile to build rapport.
- Inspected products and services to comply with quality standards.
- Engaged with customers to better understand needs and deliver excellent service.
Technical Support Advisor
Webhelp Portugal (iOS)
Lisbon
01.2023 - 07.2023
- Conducted general administration such as issuing refunds, responding to enquiries and answering external calls.
- Provided extensive, technical and in-depth information into product specifications to customers when required.
- Provided clear and concise step-by-step technical support to guide clients.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
Technical Support Advisor
Webhelp Portugal (Google )
Lisbon
10.2022 - 01.2023
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution..
- Investigated reports of system errors to try to reproduce problems and trace faults.
- Followed user guides and technical manuals to complete skilled repairs.
Customer Service Representative
Telus international
03.2020 - 05.2021
- Answered inbound calls per day, directing customers to designated individuals or departments for timely resolution.
- Built rapport with customers through courteous and professional communications.
- Addressed customer service enquiries quickly and accurately.
- Cross-trained and supported team of customer service representatives.
Sales Manager
Foreign Exchange Market
London
02.2019 - 01.2020
- Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
- Maintained friendly and professional customer interactions.
- Educated customers on available processes and services to increase sales.
- Negotiated with vendors to provide cost-friendly contracts.
Education
Ivano-Frankvisks National Medical University
Ivano-FrankvisksCertificate of Higher Education -
ALEKA ACADEMY ANKPA
ANKPASkills
Knowledge of softwareGoogle WorkspaceProblem-SolvingProject managementSales force
Time Management
Multitasking Abilities
Team building
Attention to Detail
Problem-solving abilities
Problem-Solving
Career Planning
Timeline
Fashion e-commerce Advisor
Foundever(TikTok)
09.2023 - 11.2023
Technical Support Advisor
Webhelp Portugal (iOS)
01.2023 - 07.2023
Technical Support Advisor
Webhelp Portugal (Google )
10.2022 - 01.2023
Customer Service Representative
Telus international
03.2020 - 05.2021
Sales Manager
Foreign Exchange Market
02.2019 - 01.2020
Ivano-Frankvisks National Medical University
Certificate of Higher Education -
ALEKA ACADEMY ANKPA