Summary
Overview
Work History
Education
Skills
Timeline
Generic

Onyinye Isaac

Lisboa ,Lisbon

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

5
5
years of professional experience
1
1
Language

Work History

Fashion e-commerce Advisor

Foundever(TikTok)
Lisbon
09.2023 - 11.2023
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Inspected products and services to comply with quality standards.
  • Engaged with customers to better understand needs and deliver excellent service.

Technical Support Advisor

Webhelp Portugal (iOS)
Lisbon
01.2023 - 07.2023
  • Conducted general administration such as issuing refunds, responding to enquiries and answering external calls.
  • Provided extensive, technical and in-depth information into product specifications to customers when required.
  • Provided clear and concise step-by-step technical support to guide clients.
  • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.

Technical Support Advisor

Webhelp Portugal (Google )
Lisbon
10.2022 - 01.2023
  • Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
  • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution..
  • Investigated reports of system errors to try to reproduce problems and trace faults.
  • Followed user guides and technical manuals to complete skilled repairs.

Customer Service Representative

Telus international
03.2020 - 05.2021
  • Answered inbound calls per day, directing customers to designated individuals or departments for timely resolution.
  • Built rapport with customers through courteous and professional communications.
  • Addressed customer service enquiries quickly and accurately.
  • Cross-trained and supported team of customer service representatives.

Sales Manager

Foreign Exchange Market
London
02.2019 - 01.2020
  • Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
  • Maintained friendly and professional customer interactions.
  • Educated customers on available processes and services to increase sales.
  • Negotiated with vendors to provide cost-friendly contracts.

Education

Ivano-Frankvisks National Medical University
Ivano-Frankvisks

Certificate of Higher Education -

ALEKA ACADEMY ANKPA
ANKPA

Skills

Knowledge of softwareundefined

Timeline

Fashion e-commerce Advisor

Foundever(TikTok)
09.2023 - 11.2023

Technical Support Advisor

Webhelp Portugal (iOS)
01.2023 - 07.2023

Technical Support Advisor

Webhelp Portugal (Google )
10.2022 - 01.2023

Customer Service Representative

Telus international
03.2020 - 05.2021

Sales Manager

Foreign Exchange Market
02.2019 - 01.2020

Ivano-Frankvisks National Medical University

Certificate of Higher Education -

ALEKA ACADEMY ANKPA

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Onyinye Isaac