Osande Ricardo
Lisbon
Summary
Data Analytics professional with hands-on experience in process automation, data visualization, and advanced analytics using Python, SQL. Proven ability to streamline workflows and deliver high-impact data solutions that improve efficiency and decision-making. Currently completing a Postgraduate Degree in Data Science & Business Analytics (Microsoft-sponsored), with a focus on Machine Learning and Big Data technologies such as Fabric, Databricks. Passionate about transforming complex data into actionable insights and eager to advance into a Data Scientist role, applying ML and GenAI techniques to solve real-world business challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Analyst
Airbus
07.2023 - Current
- Developed an automated Python solution that generates over 60 monthly reports simultaneously, reducing delivery time from 10 days to under 1 day and increasing reporting efficiency by over 90%.
- Built and maintained BI dashboards to analyze large, complex datasets, delivering actionable insights to stakeholders across the UK, France, Germany, and Spain.
- Collaborated within a cross-functional POD on Generative AI initiatives, contributing to the development and integration of AI-driven solutions to optimize internal processes.
- Contributed and deployed a Generative AI chatbot leveraging Vertex AI, GCS, and document embeddings, allowing the Compliance team to query and summarize hundreds of documents automatically, cutting analysis time by over 70%.
- Provided mentorship to trainees, supporting their growth in analytics and programming, and participated in interview panels to help identify and recruit top talent.
Facebook Customer Delight
Teleperformance
08.2022 - 03.2023
- Responded to customer inquiries with empathy and efficiency, ensuring timely resolution and a positive user experience.
- Analyzed quantitative and qualitative feedback to uncover trends, patterns, and root causes of customer issues.
- Identified opportunities to enhance products, services, and user experience, including detecting bugs, technical issues, and recurring sources of dissatisfaction.
Key Impact:
- Provided actionable insights to internal teams, contributing to measurable improvements in customer satisfaction and product quality.
Business Analyst Intern
Actis
02.2014 - 11.2014
- Managed multiple projects simultaneously, ensuring timely delivery and alignment with business goals.
- Collaborated with cross-functional stakeholders to identify needs and gather requirements through discovery sessions.
- Built and maintained strong customer relationships, working together to optimize integrations and improve overall performance.
- Defined key data points and data sources to track performance indicators and develop actionable reports.
Key Impact:
- Supported the implementation of XD software, improving customer onboarding, stock control, and reporting on sales and customer activity.
- Contributed to the transition from physical to electronic recharges, leading to a 6% increase in sales margins.
Education
Post Graduate Degree - Data Science & Business Analytics
ISEG - Lisbon School of Economics & Management
Lisbon06.2025
Bachelor of Science - Sciences and Technology
University of Arizona
Tucson12.2021
High School Diploma - Telecommunications Engineering
Instituto Médio Industrial De Benguela
Benguela10.2014
Skills
- Programming & Automation: Python (pandas, NumPy, scikit-learn), SQL, Excel
- Data Analytics & Visualization: Data cleansing, wrangling, and modeling; data storytelling using Lookerstudio, Tableau and Power BI
- Big Data & Cloud Platforms: Experience with Skywise (Airbus Big Data platform), Google Cloud Platform (GCP), and Microsoft Azure for data processing and analytics
- Machine Learning: Solid understanding of supervised and unsupervised learning, model selection, and evaluation
- Statistical Analysis: Proficient in hypothesis testing, regression analysis, and performance metrics
- Strong stakeholder communication and presentation abilities across technical and non-technical audiences
- Skilled in problem-solving, adaptability, and data-driven decision-making
- Experienced in working effectively within cross-functional and international teams
Certification
- Google Professional Certificate – Machine Learning Engineer (in progress)
- Machine Learning with Python (with Honors) – IBM, 2024
- Build a Machine Learning Web App with Streamlit and Python – Coursera, 2024
- Statistics for Data Science with Python – IBM, 2023
- Google Data Analytics Professional Certificate – Google, 2023
- Exploratory Data Analysis with Python and Pandas – Coursera, 2023
- Introduction to Relational Databases and SQL – Coursera, 2023
LANGUAGES
Portuguese Native speaker
Native or Bilingual
English Highly proficient
Full Professional
Spanish
Limited Working
PROJECTS
Global Vaccination Tracker: Monitoring Progress Worldwide, Track global vaccinations in real-time with our interactive Tableau dashboard., Visualize progress, distribution, and impact of vaccination programs worldwide., https://public.tableau.com/app/profile/oxande6646/viz/GlobalVaccineTracker_16778439031600/GlobalVaccineTracker
HOBBIES
Due to my enduring passion for technology, I enjoy building upon my knowledge of various computer software. I also enjoy video games, motorsports, and learning new cultures. Growing up with 4 siblings, I have always been a family person and I enjoy our play dates.
Timeline
Data Analyst
Airbus
07.2023 - Current
Facebook Customer Delight
Teleperformance
08.2022 - 03.2023
Business Analyst Intern
Actis
02.2014 - 11.2014
High School Diploma - Telecommunications Engineering
Instituto Médio Industrial De Benguela
Post Graduate Degree - Data Science & Business Analytics
ISEG - Lisbon School of Economics & Management
Bachelor of Science - Sciences and Technology
University of Arizona