Edwin Osawaru
Customer Service Technician
Coimbra
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Cyber Cafe Team Leader
Logitech Computers
02.2019 - 11.2023
- Boosted team productivity through effective delegation of tasks and consistent communication with staff members.
- Resolved customer concerns promptly and professionally, leading to an increase in overall satisfaction rates.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Cyber Cafe Attendant
Compquest Technology
12.2013 - 05.2018
- Addressed customer complaints and inquiries to verify satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
- Assisted customers with carry-out service.
- Provided attentive service and proactively assessed clients needs.
Student Assistant (ID CARD UNIT)
University of Benin
01.2009 - 11.2013
- Maintained sensitive student information in online and physical files.
- Carried out photocopying tasks to support colleagues.
- Tracked attendance, grades and test scores to assess student performance.
- Answered student questions and concerns, taking phone calls and replying to emails.
- Used database and data entry software to update student information.
- Maintained equipment inventories and replenished supplies, keeping stock at satisfactory levels.
- Used library and scholarly databases to locate necessary information.
- Studied University standards and procedures to work professionally and efficiently.
Education
Public Administration - Administration
University of Benin City
09.2007
No Degree - CYBER SECURITY
MIKON INSTITUTE OF INFORMATION TECHNOLOGY
Benin City Edo State. 04.2001 -
Skills
Reliability
Interpersonal Skills
Problem-solving aptitude
Attention to Detail
Team Collaboration
Effective Communication
Adaptability and Flexibility
Time management abilities
Self Motivation
Decision-Making
Problem-solving abilities
Certification
[CYBER SECURITY ] Training certificate
Languages
English
Native language
English
Advanced
C1
Timeline
Cyber Cafe Team Leader
Logitech Computers
02.2019 - 11.2023
Cyber Cafe Attendant
Compquest Technology
12.2013 - 05.2018
Student Assistant (ID CARD UNIT)
University of Benin
01.2009 - 11.2013
No Degree - CYBER SECURITY
MIKON INSTITUTE OF INFORMATION TECHNOLOGY
04.2001 -
Public Administration - Administration
University of Benin City