Summary
Overview
Work History
Education
Skills
Timeline
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Oscar Aguiar

Oscar Aguiar

Lisbon

Summary

I am a highly adaptable and motivated professional with a passion for learning, problem-solving, and delivering excellence in customer experience. At the age of 14, I moved abroad and successfully integrated into a new cultural and linguistic environment, demonstrating resilience and a strong ability to learn under pressure. Since then, I have cultivated a high level of English proficiency and developed a robust set of interpersonal and analytical skills.

My academic background and professional experiences have equipped me with the ability to communicate effectively across diverse teams and customer profiles. I take pride in being a fast learner with the capacity to absorb new information quickly and apply it efficiently to evolving workplace demands. I am deeply committed to teamwork and collective achievement, consistently prioritizing group success over individual recognition.

My role as a Customer Service Representative at Teleperformance Portugal—working on the Meta project—has allowed me to refine key competencies such as empathy, technical troubleshooting, critical thinking, and multi-channel communication. I believe that my proactive approach, multilingual skills, and eagerness to grow make me a valuable asset in any dynamic and customer-focused work environment.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance
Lisbon
06.2022 - 12.2024

Customer Service Representative

Teleperformance Portugal – Lisbon, Portugal

June 2022 – December 2024

As part of the Teleperformance team assigned to Meta, I served as a Customer Service Representative responsible for delivering support across Meta platforms (including Facebook and Instagram). This role required a combination of technical acumen, clear communication, and emotional intelligence to address a variety of user concerns effectively.

• Delivered prompt and solution-oriented support to users encountering technical issues or policy-related questions across Meta’s platforms.

• Interacted with clients through multiple channels including live chat, phone, and email, ensuring accessible and efficient assistance.

• Handled sensitive user queries with professionalism, maintaining a high standard of privacy, accuracy, and courtesy.

• Contributed to team performance by aligning with quality standards and customer satisfaction goals set by Meta and Teleperformance.

• Developed strong problem-solving skills by navigating complex support tools and escalating issues appropriately when necessary.

• Demonstrated cultural awareness and multilingual communication, enhancing the customer experience for users across different regions.

This experience not only strengthened my technical and customer-facing competencies but also reinforced my ability to work efficiently in a fast-paced, global work environment

Education

High School Diploma -

Bridge House School
Cape Town
11.2021

BBA -

Universidade Europeia
Lisbon, Portugal

Some College (No Degree) -

Colégio Colina Do Sol
Angola, Luanda

Skills

Customer Relationship Management (CRM):

Experienced in resolving complex customer issues with professionalism across multiple platforms (email, live chat, phone)

Problem-Solving: Strong ability to assess customer issues and provide timely, effective solutions under pressure

Multichannel Communication: Skilled in managing communication across various channels (calls, emails, live chat)

Technical Support & Troubleshooting: Adept at guiding users through technical issues on digital platforms

Conflict Resolution: Able to de-escalate tense situations and turn negative experiences into positive ones

Time Management: Efficient in handling high volumes of customer interactions without compromising quality

Interpersonal & Teamwork Skills

Empathy & Active Listening: Crucial for understanding customer needs and providing human-centered support

Adaptability: Successfully integrated into a new culture and language at 14—demonstrating flexibility in fast-changing environments

Team Collaboration: I’ve emphasized prioritizing team goals and success over individual recognition

Cultural Intelligence: Working in international environments and speaking multiple languages adds strong cross-cultural communication

Language Skills

Portuguese (Native)

English (C1 – Advanced)

Spanish (B2 – Upper Intermediate)

French (B1 – Intermediate)

→ Multilingual skills significantly boost employability, especially in international or customer-facing roles

Digital & Technical Skills

Platform Knowledge: Experience supporting Meta’s platforms (Facebook, Instagram, etc)

Helpdesk Tools: Likely used CRM/ticketing systems like Zendesk, Salesforce, or internal Meta tools

Typing & Documentation: Fast, clear written communication is a major asset in chat/email-based roles

Remote Support Tools: Familiarity with remote systems for customer service

Personal Strengths

Fast Learner: Emphasized as my rgreatest strength; valuable in roles requiring quick onboarding

Curious & Motivated: My drive to learn new topics deeply is appealing to dynamic companies

Resilience: Moving to a new country and adapting to new challenges shows grit and determination

Timeline

Customer Service Representative

Teleperformance
06.2022 - 12.2024

High School Diploma -

Bridge House School

BBA -

Universidade Europeia

Some College (No Degree) -

Colégio Colina Do Sol

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Oscar Aguiar