Pablo Ruiz Morón
Madrid
Summary
Enthusiastic and results-driven hospitality professional with international experience in luxury hotel operations. Currently working as Guest Service Manager at a 5-star hotel, where I also completed a Hotel Management Internship. Previous roles include Second Maître in high-end resorts in Mallorca and Mexico. Skilled in team leadership, service excellence, and process optimization, with a strong focus on delivering memorable guest experiences and driving continuous improvement.
Overview
5
5
years of professional experience
Work History
Guest Service Manager
Iberostar Hotels & Resorts
Lagos, Portugal
03.2025 - Current
- Oversaw daily operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored front-line staff on customer service best practices and operational procedures.
- Implemented feedback mechanisms to enhance guest satisfaction and address concerns proactively.
- Collaborated with management to create promotional strategies that increased guest engagement.
Assistant manager F&B
Selina
Isla Mujeres, México
02.2021 - Current
- Budget control
- Monitoring hygiene and safety practices within the team
- Developing F&B offerings tailored to guest preferences
Assistant General Manager Trainee
Iberostar Group
Lagos, Portugal
03.2024 - 09.2024
- Complaint and issue management
- Asset control and department staffing management
- Budget and average income control
Assistant manager F&B
Meliá Hotels International
Mallorca, Spain
03.2022 - 03.2023
- Responsible for buffet operations during breakfast and dinner
- Inventory, order, and stock control
- Organizing, planning, and supervising team tasks
- Selling and advising on products and services
Education
Master’s - International Hotel Management
Les Roches Marbella Global Hospitality
12.2023
Tourism bachelor degree - undefined
Rey Juan Carlos University
06.2020
Tourism and Geography bachelor degree - Erasmus
Uniwersytet Mikołaja Kopernika w Toruniu
06.2020
Skills
- Strategic thinking
- Problem-solving
- Leadership
- Attention to detail
- Sales management
- GDS and PMS systems
LANGUAGES
English | Advanced | IELTS certificate - C1
Portuguese | Advanced
Spanish | Native
Timeline
Guest Service Manager
Iberostar Hotels & Resorts
03.2025 - Current
Assistant General Manager Trainee
Iberostar Group
03.2024 - 09.2024
Assistant manager F&B
Meliá Hotels International
03.2022 - 03.2023
Assistant manager F&B
Selina
02.2021 - Current
Tourism bachelor degree - undefined
Rey Juan Carlos University
Tourism and Geography bachelor degree - Erasmus
Uniwersytet Mikołaja Kopernika w Toruniu
Master’s - International Hotel Management
Les Roches Marbella Global Hospitality
Hobbies and Interests
Former high-performance athlete in the 200m and 400m sprints. Runner-up in the Madrid Championship in both events in 2017.