Patrícia Cardoso
Loures
Summary
Experienced aviation professional prepared and strong focus on team collaboration and achieving results. Skilled in managing flight changes in a stressful environments, enhancing customer satisfaction.
Highly talented in efficiency planning.
Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all airlines-related to inquiries and issues.
Reliable and adaptable, with proven abilities in leadership, problem-solving, and effective communication. Ready to deliver impactful contributions and drive success in dynamic environment.
Overview
34
34
years of professional experience
Work History
Flight Manager
DIT Portugal
Lisbon
07.2024 - Current
- Customer Service
- Reservations, issuance, reissuance and refund of airline tickets
- General agency office
- Billing systems
- Invoices in Optitravel System
- Agency Help Desk
Airline Consolidatior
Consolidador Book Soft
10.2018 - 07.2024
- Issuance, Reissuance, and Refunds for Non-IATA Agencies
- Agency help Desk
Consolidadora
Sottotour
10.2008 - 09.2018
- Issuance, Reissuance, and Refunds for non-IATA agencies
- Agency help desk
- Invoices in SIGAV
Revenue Recovery and Sales Auditor Manager
ADP Portugal (Accelya)
04.2001 - 07.2008
- Fare auditor
- Refund manager for several airlines as TP, LH and BA
- Elaboration of ADM's and ACM's
- BSP Invoices
Billing Analyst
PGA Portugália Airlines
Lisbon
09.1992 - 07.2000
- BSP Report Conference, ADMS's, ACM'S
- Manual Refunds
- Agency Help Desk
- Handling of Excel and Word spreadsheets
- General office work
Education
IATA IRELAND
Reservations, Fares, Issuances,reissues And Refund -
Amadeus
Fare Construction -
IATA IRLIND
Skills
- Computing - proficiency
- Galileo - advanced proficiency
- Amadeus - advanced proficiency
- Good communication skills
- Agency Helpdesk is a stressful environment
Languages
English
Full Professional
Spanish
Professional Working
Franch
Limited Working
Timeline
Flight Manager
DIT Portugal
07.2024 - Current
Airline Consolidatior
Consolidador Book Soft
10.2018 - 07.2024
Consolidadora
Sottotour
10.2008 - 09.2018
Revenue Recovery and Sales Auditor Manager
ADP Portugal (Accelya)
04.2001 - 07.2008
Billing Analyst
PGA Portugália Airlines
09.1992 - 07.2000
IATA IRELAND
Reservations, Fares, Issuances,reissues And Refund -
Amadeus
Fare Construction -
IATA IRLIND